Restaurant Manager

6 days ago

Kowloon, Hong Kong SAR China YMCA of Hong Kong Full time

Add expected salary to your profile for insights Oversee daily restaurant operations, conduct daily briefing with staff to ensure smooth service flow, efficient order processing, and customer satisfaction. Manage and train the Mall Cafe staff, focusing on product knowledge, customer service standards, and operational procedures. Review and forecast the volume of business with consideration to the Hotel occupancy, seasonal activities in HK and festive holidays. Monitor inventory levels for drinks and other guest supplies, placing orders and managing vendor relationships to prevent shortages. Handle cash management, deposit payments, and managing petty cash for small purchases. Maintain high standards of cleanliness and hygiene throughout the cafe, ensuring compliance with food safety and hygiene standards. Work closely with Executive Chef in planning the menus and promotional activities. Address customer feedback and resolve complaints promptly and professionally, turning negative experiences into positive outcomes. Co-ordinate with Marketing Department to implement local marketing initiatives, such as FS on online platforms or quarterly special promotions, to attract and retain customers and boost sales. Undertake ad-hoc assignments as required by the Deputy Director of Food & Beverage/General Manager or CEO/General Secretary. Required Skills and Experience: At least 5-year experience in a management or similar leadership position, preferably within the restaurant or hospitality industry. The ability to motivate, schedule, and guide staff, fostering a positive and efficient work environment. Strong verbal and interpersonal skills are vital for interacting with customers, training staff, and resolving conflicts. A focus on providing excellent customer experiences and handling complaints effectively. The ability to think quickly on your feet, make decisions under pressure, and adapt to a fast‑paced environment. The capacity to manage multiple tasks, prioritize responsibilities, and maintain attention to detail. Competence with point‑of‑sale (POS) systems, inventory management software, and other relevant technology is essential. A thorough understanding of health codes and the ability to train staff on proper food safety practices. Experience in budgeting, financial reporting, managing costs, and menu engineering is crucial for profitability. Application Questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Restaurant Manager? Do you have experience using point of sale (POS) software? Have you worked in a role which requires a sound knowledge of food provenance? #J-18808-Ljbffr

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