Consultant / Associate Consultant (Customer Support)
1 week ago
About the Role We are seeking a Consultant / Associate Consultant (Customer Support) to join our team at Introv Limited in Kwun Tong, Kwun Tong District. This is a full-time role that will see you providing expert customer support and consultation to our clients in the Information & Communication Technology industry. What You’ll Be Doing Providing high-quality customer support and technical consultation to our clients Responding to customer inquiries, troubleshooting issues, and offering solutions Analyzing customer requirements and developing customized recommendations Collaborating with cross-functional teams to deliver exceptional customer experiences Documenting processes and best practices to continuously improve our customer support Staying up-to-date with the latest industry trends and technologies What We’re Looking For Excellent communication and interpersonal skills, with the ability to build strong relationships with customers Strong problem‑solving and critical thinking abilities to diagnose and resolve complex issues Proven experience in a customer support or consultative role, preferably in the Information & Communication Technology industry Oracle NetSuite ERP or related ERP experience is preferable Familiarity with relevant technologies, software, and industry standards Strong attention to detail and ability to work in a fast‑paced, dynamic environment Collaborative mindset and a passion for delivering exceptional customer service What We Offer Competitive salary and performance‑based bonuses Comprehensive medical and dental insurance coverage Generous paid time off and holiday leave Career development opportunities and training programs Flexible work arrangements and work‑life balance initiatives About the Company Founded in 2008, Introv is a well‑established IT consultancy, delivering cloud‑based solutions and the world’s No. 1 Cloud Enterprise Resource Planning (ERP) system across Hong Kong, China, Taiwan, Japan, and the broader Asia‑Pacific region. Application Questions How many years’ experience do you have as a Customer Support Role? Which of the following statements best describes your right to work in Hong Kong? How many years’ experience do you have in an information technology (IT) support role? What’s your expected monthly basic salary? Which of the following languages are you fluent in? How many years’ experience do you have as an Enterprise Resource Planning Support Analyst? #J-18808-Ljbffr
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IT & ERP Customer Support Consultant
1 week ago
Kowloon, Hong Kong SAR China Introv Limited Full timeA leading IT consultancy in Kowloon is seeking a Consultant / Associate Consultant (Customer Support) to deliver expert support in the Information & Communication Technology sector. The ideal candidate will possess strong communication and problem-solving skills, with experience in customer support roles. Responsibilities include providing client...
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