Residential Property Assistant

Residential Property Assistant - Mount Parker Residences A career at Swire Properties is more than just work, it’s a calling. We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long‑term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supportive environment for our People, partners and the communities we serve. Join us today and work on career‑defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia. We are now looking for a talented Residential Property Assistant to be part of our dynamic team. Reporting to the Residential Property Manager, the incumbent will assist in property management issues at MOUNT PARKER RESIDENCES. Major duties include preparing regular report, payment, debit note, duty roster and all related administrative works. He / She is also required to handle owners’ or residents’ inquiries and complaints with respect to management issues, assist Residential Property Manager to prepare materials for regular Owners’ Meeting and carry out other ad‑hoc tasks as required. RESPONSIBILITIES Assist the day‑to‑day management and professional concierge services of the highest quality to the residents of luxury residential property - Mount Parker Residences. Handle management administration, insurance claims, management fee /ad‑hoc charge arrears collection / debit note issuing, daily management, preparation of related documents and reports and maintaining daily operation of the residential clubhouse. Handle enquiries and complaints and participate in other ad‑hoc projects. Liaise with relevant parties and departments, maintaining excellent rapport with residents. REQUIREMENTS Holder of Higher Diploma or post‑secondary education. Minimum 1 year of working experience, preferably in property management or customer services industry. A strong relationship builder who is solutions‑oriented. Strong partnership‑building and collaboration skills; able to work with others to meet shared objectives. Excellent communicator who can clearly and effectively communicate to diverse groups of audiences. Proactive with good analytical skills and positive mindset. Independent and able to work with people at all levels. Advanced proficiency in written and spoken Chinese; Intermediate proficiency in written and spoken English and Putonghua. Good PC skills on MS Word, Excel and PowerPoint. BEHAVIOURAL COMPETENCIES Customer Focus Drives for Results Communicates Effectively Demonstrates Self‑awareness Learning Agility WHY CHOOSE US Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025. HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024. As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance. #J-18808-Ljbffr