Operation Manager

1 day ago


Hong Kong Island, Hong Kong SAR China Macdonald & Company Limited Full time

Operation Manager (Co living / Services Apartment) As an Operation Manager , you will play a pivotal role in overseeing the day‑to‑day operations of our co‑living and serviced apartment properties located on Hong Kong Island. This is a full‑time position that offers the opportunity to contribute to the strategic growth and success of the hospitality business. What you'll be doing Manage all aspects of property operations, including staff supervision, inventory control, maintenance and guest relations Ensure high standards of service and cleanliness are consistently delivered across our co‑living and serviced apartment portfolio Monitor and analyse operational data to identify areas for improvement and drive efficiency Collaborate with cross‑functional teams to implement new processes and technologies that enhance the resident experience Manage budgets, forecasting and financial reporting for your assigned properties Handle escalated guest queries and complaints in a professional and timely manner Develop and mentor your team, providing training and coaching to support their career growth What we're looking for Minimum 5 years' experience in operations management within the hospitality or property management industry Strong leadership skills and the ability to motivate and inspire a team Excellent problem‑solving and decision‑making abilities Proficient in financial management, budgeting and reporting Exceptional customer service orientation and conflict resolution skills Fluency in English and Cantonese, with Mandarin skills an advantage Degree in hospitality, property management or a related field Less experience will be considered as Assistant Manager #J-18808-Ljbffr



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