House Manager
3 days ago
Mandarin Oriental, Hong Kong is looking for a House Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences. The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. With award‑winning services and impressive facilities, the hotel’s spacious rooms and suites offer magnificent views of Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two Michelin‑Star‑holding venues, a luxurious club lounge, a Shanghainese‑inspired holistic spa, an indoor pool and a state‑of‑the‑art fitness centre make it the quintessential “home away from home” for discerning leisure and business travellers. About the Job Based at the Mandarin Oriental, Hong Kong within Front Office, the House Manager is responsible for the smooth running and reputation of the hotel and for making decisions in the interests of the business in the absence of the General Manager. The House Manager reports to the Director of Rooms. Responsibilities Assist the Director of Front Office Operations in ensuring a smooth and efficient operation of the Front Office Department. Observe and ensure that all colleagues are performing their duties in accordance with established hotel policies and procedures. Assist all departments with any service lapses that may arise. Make decisions in the best interest of the hotel based on a sound understanding of how decisions are made, ensuring consistency. Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel. Qualifications At least 5 years of Front Office Operations experience, including a minimum of 1 year in a supervisory/management role. Excellent communication skills with fluency in spoken English and Chinese. Superior guest resolution and problem‑solving abilities. Bachelor’s Degree in a related field. Our Commitment to You Learning & Development – Your success is our success. We craft unique learning programmes for various stages in your career so that you can grow continuously. MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. This programme offers complimentary nights and attractive rates on rooms for you and your loved ones. Health & Colleague Wellness – Work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans – When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We’re Fans. Are you? #J-18808-Ljbffr
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