General Manager – Senior Housing

2 days ago


Hong Kong Island, Hong Kong SAR China Private Advertiser Full time

The General Manager will be responsible for providing overall strategic, operational, and financial leadership to establish and drive the success of a senior housing facility. Key responsibilities: Lead and oversee all day-to-day operations, promoting a culture of hospitality, excellence, and compliance within the facility. Develop and implement short‑ and long‑term business strategies, including financial plans, operational goals, and resident satisfaction metrics. Lead a high‑performing management team, including F&B, nursing, marketing, engineering, and administration teams, to deliver a superior resident experience. Design and execute high‑quality wellness and lifestyle programs, as well as F&B experiences tailored to the needs of upmarket senior clients. Ensure full compliance with all governing health, safety, and housing regulations and codes, as well as internal standards of care and best practices. Build and maintain positive relationships with residents, families, staff, external partners, and regulatory bodies. Oversee financial planning, budgeting, and reporting, ensuring sustainable operations and achievement of financial targets. Lead and support marketing, communications, and resident engagement initiatives to attract and retain high‑value clients. Key requirements: Minimum 10–15 years of senior leadership experience in hospitality, healthcare, or upmarket residential environments, with a strong record in guest services and proven F&B management experience. Bachelor's degree in Business, Health Administration, Hospitality, or related field. Demonstrated expertise in operational management, financial stewardship, regulatory compliance, and leadership of multi‑disciplinary teams. Outstanding communication and interpersonal skills, with a track record in service excellence or resident satisfaction. Experience or exposure to elderly care, wellness programming, or services for mature guests is a plus. Passionate about caring for the elderly and dedicated to delivering outstanding service that enhances their quality of life. Results‑oriented, innovative, and resilient in a dynamic environment. Join us to lead an ambitious, people‑driven organization dedicated to setting benchmarks in service and care for clients. If you are driven, passionate, and possess the vision to create market‑leading hospitality experiences, we welcome your application. To learn more about the role, please contact our HR Department at 9726 0993 or send a WhatsApp message. We are an equal opportunity employer and welcome applicants from all backgrounds. #J-18808-Ljbffr



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