Level 1 Desktop Support Engineer
19 hours ago
Full-Time | Onsite | Immediate Start Preferred About Us RexTechnologies is a leading IT services and field-engineering provider across APAC, EMEA, and the Middle East. We deliver end-to-end IT support, network deployments, managed services, and onsite engineering for global enterprise clients. As part of our continued growth in Hong Kong, we are looking for a talented Level 1 Desktop Support Engineer to join our onsite support team. Role Overview You will be responsible for providing hands‑on IT support for end users, troubleshooting desktop/laptop issues, supporting meeting rooms, and assisting with day‑to‑day technical operations. This is an excellent opportunity for someone with 2–3 years of experience looking to grow in a fast‑paced international IT environment. Key Responsibilities Provide Level 1 onsite support for desktops, laptops, printers, and mobile devices Troubleshoot Windows OS, Office 365, VPN, and basic network connectivity issues Respond to tickets through ITSM tools (ServiceNow / JIRA / Zendesk) Set up workstations, monitors, docking stations, and peripherals Support meeting rooms, video‑conferencing equipment, and basic AV issues Assist with password resets, user account creation, and basic AD tasks Perform hardware swaps, imaging, and basic diagnostics Coordinate with Level 2/3 teams for escalations Maintain documentation, checklists, and daily activity reports Provide professional customer service to business users and VIPs Requirements 2–3 years experience in Level 1 / desktop support Strong knowledge of Windows 10/11, MS Office, O365 Basic understanding of networking, VPN, Wi‑Fi troubleshooting Experience with hardware support (laptops, desktops, printers) Familiarity with ServiceNow or similar ticketing tools Good communication skills in English (Cantonese/Mandarin a bonus) Ability to work independently and take ownership of incidents Must be available for onsite work in Hong Kong Nice to Have Knowledge of Active Directory Basic AV/VC support (Zoom, Teams, Webex) Experience supporting VIP users IT certifications: CompTIA A+, ITIL, Microsoft Fundamentals Application Questions Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have as a Desktop Support Engineer? Do you have technical support experience? Which of the following languages are you fluent in? How many years' experience do you have in the IT industry? #J-18808-Ljbffr
-
Level 1 Desktop Support Engineer
7 days ago
hong kong, Hong Kong SAR China Rextechnologies pty. Limited. Full timeFull-Time | Onsite | Immediate Start Preferred About Us RexTechnologies is a leading IT services and field‑engineering provider across APAC, EMEA, and the Middle East. We deliver end‑to‑end IT support, network deployments, managed services, and onsite engineering for global enterprise clients. As part of our continued growth in Hong Kong, we are...
-
Onsite Level 1 Desktop Support Engineer
19 hours ago
Hong Kong Island, Hong Kong SAR China Rextechnologies pty. Limited. Full timeAn IT services provider is looking for a Level 1 Desktop Support Engineer in Hong Kong. The role involves providing onsite support for desktops and laptops, troubleshooting Windows OS and Office issues, and responding to IT service tickets. Candidates should have 2-3 years of desktop support experience and strong communication skills in English. This...
-
hong kong, Hong Kong SAR China Rextechnologies pty. Limited. Full timeA leading IT services provider in Hong Kong is looking for a Level 1 Desktop Support Engineer. The successful candidate will provide hands-on IT support, troubleshoot desktop and laptop issues, and assist in day-to-day technical operations. Applicants should have 2–3 years of experience in desktop support, strong knowledge of Windows 10/11, and good...
-
Desktop Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9316 | 26 May 2017 - Desktop Support Engineer (bank) Responsibilities: Responsible for the end‑user support Installation / removal / change of software and hardware peripherals Hardware and software troubleshooting Follow‑up with other agreed service providers and hardware/software supplier on maintenance of such hardware/software Qualifications:...
-
Desktop / Helpdesk Support Engineer
5 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...
-
Desktop Support Engineer
7 days ago
Hong Kong Island, Hong Kong SAR China EIRE Systems Full timeDesktop Support Engineer EIRE Systems is looking for an experienced Desktop Engineer to join our team in Hong Kong. The role will be to support our clients – leading financial institution and SME's. This is a new role, the job encompasses providing end-to-end support services for IT and desk side support in our client’s offices. This is a hands‑on role...
-
Desktop Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeDesktop Support Engineer Provide internal Desktop Support Services. Hardware & Software troubleshoot such as Desktop/ Laptop (i.e., Windows OS platform & Apple Mac OS platform), MS Office, Anti‑Virus, and Mobile device support. Troubleshoot Network connectivity issue, i.e., Device configuration, IP Addressing, and direct TCP/IP output and Network printing....
-
Desktop Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeDesktop Support Engineer We are looking for a Desktop Support Engineer to provide technical support for internal users on Desktop Software, MS Windows, O365, Office, Outlook. The role includes supporting conference room AV equipment and video conferencing tools. Responsibilities Provide technical support for internal users on Desktop Software, MS Windows,...
-
Desktop / Helpdesk Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...
-
Desktop Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8695 |26 Aug 2024 Desktop Support Engineer (20-25K) Responsibilities: Provide first level Microsoft office, O365, business productivity tools and support. Conference setup MS Teams, Zoom. Provide first-level daily support on both network, desktop hardware & software problem. Provide technical assistance and support for incoming queries and issues related...