Level 1 Desktop Support Engineer

19 hours ago


Hong Kong Island, Hong Kong SAR China Rextechnologies pty. Limited. Full time

Full-Time | Onsite | Immediate Start Preferred About Us RexTechnologies is a leading IT services and field-engineering provider across APAC, EMEA, and the Middle East. We deliver end-to-end IT support, network deployments, managed services, and onsite engineering for global enterprise clients. As part of our continued growth in Hong Kong, we are looking for a talented Level 1 Desktop Support Engineer to join our onsite support team. Role Overview You will be responsible for providing hands‑on IT support for end users, troubleshooting desktop/laptop issues, supporting meeting rooms, and assisting with day‑to‑day technical operations. This is an excellent opportunity for someone with 2–3 years of experience looking to grow in a fast‑paced international IT environment. Key Responsibilities Provide Level 1 onsite support for desktops, laptops, printers, and mobile devices Troubleshoot Windows OS, Office 365, VPN, and basic network connectivity issues Respond to tickets through ITSM tools (ServiceNow / JIRA / Zendesk) Set up workstations, monitors, docking stations, and peripherals Support meeting rooms, video‑conferencing equipment, and basic AV issues Assist with password resets, user account creation, and basic AD tasks Perform hardware swaps, imaging, and basic diagnostics Coordinate with Level 2/3 teams for escalations Maintain documentation, checklists, and daily activity reports Provide professional customer service to business users and VIPs Requirements 2–3 years experience in Level 1 / desktop support Strong knowledge of Windows 10/11, MS Office, O365 Basic understanding of networking, VPN, Wi‑Fi troubleshooting Experience with hardware support (laptops, desktops, printers) Familiarity with ServiceNow or similar ticketing tools Good communication skills in English (Cantonese/Mandarin a bonus) Ability to work independently and take ownership of incidents Must be available for onsite work in Hong Kong Nice to Have Knowledge of Active Directory Basic AV/VC support (Zoom, Teams, Webex) Experience supporting VIP users IT certifications: CompTIA A+, ITIL, Microsoft Fundamentals Application Questions Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have as a Desktop Support Engineer? Do you have technical support experience? Which of the following languages are you fluent in? How many years' experience do you have in the IT industry? #J-18808-Ljbffr



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