Senior Front Desk Agent
18 hours ago
Senior Front Desk Agent – Nina Hospitality Company: Nina Hospitality (Chinachem Group) – Business Unit: Nina Hotel Tsuen Wan West, HK Date: 2 Dec 2025 Employment type: Full-time Seniority level: Mid‑Senior level Job function: Management and Manufacturing Industry: Hospitality Responsibilities Supervise front office team to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Ensure outstanding customer care and maintain a friendly, cheerful, and courteous demeanor. Answer inquiries from potential guests courteously and accurately, and accept hotel reservations. Act as shift in charge and supervise daily shift process, ensuring all team members adhere to SOPs. Resolve customer issues, complaints, and problems quickly and efficiently to maintain high customer satisfaction and quality service. Screen daily arrivals and arrange appropriate room assignments that match guests’ preferences. Build relationships and liaise with other departments such as housekeeping and reservations. Carry out any other relevant projects and duties as assigned by superiors. Requirements F.5 or above with a Certificate or Diploma in Hotel Management. 2 to 3 years of similar experience in a deluxe hotel. Familiar with PMS and Microsoft Office (Word and Excel). Good communication and interpersonal skills. Proficiency in written and spoken English, Mandarin, and Cantonese. Less experience will be considered for a front desk agent position. Personal Data Privacy We are committed to protecting the privacy, confidentiality, and security of the personal data that we hold, in compliance with the Personal Data Privacy Ordinance. Your personal data will be used for recruitment purposes and stored only for the necessary period. Providing personal data is voluntary; refusal may preclude processing. It will not be disclosed to third parties for unrelated purposes without prior consent. You have the right to access and correct your personal data by contacting the Group Human Resources Department. Equal Opportunity Statement We are an equal opportunity employer who welcomes applications from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be considered for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful. #J-18808-Ljbffr
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Front Desk Supervisor — Guest Experience Lead
18 hours ago
Tsuen Wan District, Hong Kong SAR China Nina Hospitality Full timeA prominent hospitality company in Hong Kong is seeking a Senior Front Desk Agent to oversee the front office operations and ensure exceptional customer satisfaction. The ideal candidate should possess a Certificate or Diploma in Hotel Management, along with 2 to 3 years of experience in a deluxe hotel. Proficiency in English, Mandarin, and Cantonese is...
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Front Desk Supervisor
2 weeks ago
tsuen wan district, Hong Kong SAR China Nina Hospitality Full timeDate: 22 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Overview Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Always ensure outstanding customer care, and maintains a friendly, cheerful, and courteous demeanor at all times....
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Tsuen Wan District, Hong Kong SAR China G4S (Hong Kong - Holding) Limited Full timeA prominent security services provider based in Hong Kong is seeking a Reception Officer to manage front desk duties, greet visitors, and handle telephone inquiries. The ideal candidate should demonstrate proficiency in both Chinese and English, have a minimum of one year of relevant experience, and possess a Security Personnel Permit. This role requires...
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Front Desk Supervisor: Guest Experience Leader
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tsuen wan, Hong Kong SAR China Nina Hospitality Full timeA leading hotel group located in Tsuen Wan District is seeking a Front Desk Supervisor to oversee front office operations, ensuring guest satisfaction and efficient service. The ideal candidate will have a diploma in hotel management and 2-3 years of experience in a similar role. Proficiency in English, Mandarin, and Cantonese is essential. This full-time...
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Front Desk
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Tsuen Wan District, Hong Kong SAR China Furong Uptech Solution Co., Ltd Full timeA fast-growing fintech firm in Hong Kong is seeking a professional Front Desk Receptionist to be the face of the company. This role requires managing walk-in visitors, handling incoming calls, and supporting administrative tasks. The ideal candidate holds a Higher Diploma, is fluent in Mandarin and has a strong service mindset. The role offers a competitive...
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Front Desk Receptionist
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Assistant Director of Front Office
2 weeks ago
tsuen wan district, Hong Kong SAR China Nina Hospitality Full timeBe among the first 25 applicants. Date: 22 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Responsibilities Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed. Manage the performance, productivity, and development of all Front Office supervisory level staff....
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Assistant Director of Front Office
5 days ago
Tsuen Wan District, Hong Kong SAR China Nina Hospitality Full timeDate: 21 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Responsibilities Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed. Manage the performance, productivity, and development of all Front Office supervisory level staff. Provide leadership support for...
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Assistant Director of Front Office
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Tsuen Wan District, Hong Kong SAR China Nina Hotel Tsuen Wan West Full timeQualifications, Experience & Personal Qualities: Degree or Diploma or above in Hotel Management. Preferred with relevant working experiences in the hotel industry. Minimum of 8-year previous proven leadership experience in hotel industry. Good communication and interpersonal skills. People & guests service oriented. Proficiency in written and spoken English,...
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Front Desk
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Sai Kung District, Hong Kong SAR China Fortune Winner International Limited Full timeA leading coaching club in Sai Kung is looking for an experienced Admin/Receptionist. Responsibilities include managing front desk operations, providing administrative support, and ensuring excellent customer service for club members. Ideal candidates will have 3-4 years of experience in similar roles and possess strong communication and organizational...