Assistant Director of Front Office
4 days ago
Date: 21 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Responsibilities Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed. Manage the performance, productivity, and development of all Front Office supervisory level staff. Provide leadership support for Front Office, Front Desk, Concierge, Service Call Centre, and Guest Relations in the daily operational duties. Utilize interpersonal and communication skills to lead, influence, and encourage others. Work with superiors and subordinates to carry out procedures ensuring an efficient check‑in and check‑out process. Consistently offer professional, friendly, and helpful service. Assist in handling staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines. Ensure guest and employee satisfaction and maximise the sales/upsell performance of the department. Handle complaints, settle disputes, and resolve conflicts. Communicate through logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation. Assist guests regarding hotel facilities and enquiries in an informative and attentive way. Other duties as assigned by superiors. Requirements Degree or Diploma or above in Hotel Management. Preferred with relevant working experiences in the hotel industry. Minimum of 8‑year previous proven leadership experience in the hotel industry. Good communication and interpersonal skills. People & guests service‑oriented. Proficiency in written and spoken English, Mandarin, and Cantonese. Familiar with PMS and Microsoft Office (Word, Excel, PowerPoint). We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected. The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at . We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful. #J-18808-Ljbffr
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Assistant Director of Front Office
2 weeks ago
tsuen wan district, Hong Kong SAR China Nina Hospitality Full timeBe among the first 25 applicants. Date: 22 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Responsibilities Assist the Front Office in all aspects of the department and ensure company policies and service standards are followed. Manage the performance, productivity, and development of all Front Office supervisory level staff....
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Assistant Director of Front Office
4 days ago
Tsuen Wan District, Hong Kong SAR China Nina Hotel Tsuen Wan West Full timeQualifications, Experience & Personal Qualities: Degree or Diploma or above in Hotel Management. Preferred with relevant working experiences in the hotel industry. Minimum of 8-year previous proven leadership experience in hotel industry. Good communication and interpersonal skills. People & guests service oriented. Proficiency in written and spoken English,...
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Tsuen Wan District, Hong Kong SAR China Nina Hospitality Full timeA prominent hotel group in Hong Kong is seeking an experienced Front Office Manager to assist in all aspects of department operations. The candidate will lead the Front Office team, ensuring exceptional service and adherence to company standards. Responsibilities include managing staff performance, resolving disputes, and providing guidance in daily...
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Director of Front Office Operations
4 days ago
Tsuen Wan District, Hong Kong SAR China Nina Hotel Tsuen Wan West Full timeA leading hotel in Hong Kong seeks a Front Office Manager with over 8 years of hotel industry leadership experience. The ideal candidate will excel in guest services, manage Front Office staff, and ensure adherence to service standards. Responsibilities include overseeing check-in/check-out processes, resolving guest complaints, and providing top-tier...
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Front Office Leader – Guest Experience
2 weeks ago
tsuen wan district, Hong Kong SAR China Nina Hospitality Full timeA prominent hospitality group in Hong Kong is seeking a skilled individual for a management role in the Front Office. Candidates should possess a Degree in Hotel Management and at least 8 years of leadership experience in the hotel industry. Key responsibilities include managing staff performance, ensuring high service standards, and assisting guests....
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Front Desk Supervisor
2 weeks ago
tsuen wan district, Hong Kong SAR China Nina Hospitality Full timeDate: 22 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Overview Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Always ensure outstanding customer care, and maintains a friendly, cheerful, and courteous demeanor at all times....
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Tsuen Wan District, Hong Kong SAR China Mob Fever Limited Full timeA leading local company in Hong Kong is looking for an experienced Administrative Assistant to provide comprehensive administrative support to the Director and management team. The ideal candidate will have a Higher Diploma in Business Administration and at least 1-2 years of administrative experience. Proficiency in MS Office and excellent command of...
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Front Desk
4 days ago
Tsuen Wan District, Hong Kong SAR China G4S (Hong Kong - Holding) Limited Full timeA prominent security services provider based in Hong Kong is seeking a Reception Officer to manage front desk duties, greet visitors, and handle telephone inquiries. The ideal candidate should demonstrate proficiency in both Chinese and English, have a minimum of one year of relevant experience, and possess a Security Personnel Permit. This role requires...
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Front Desk Supervisor: Guest Experience Leader
2 weeks ago
tsuen wan, Hong Kong SAR China Nina Hospitality Full timeA leading hotel group located in Tsuen Wan District is seeking a Front Desk Supervisor to oversee front office operations, ensuring guest satisfaction and efficient service. The ideal candidate will have a diploma in hotel management and 2-3 years of experience in a similar role. Proficiency in English, Mandarin, and Cantonese is essential. This full-time...
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Front Desk Receptionist
4 days ago
Tsuen Wan District, Hong Kong SAR China Furong Uptech Solution Co., Ltd Full timeFront Desk Receptionist - Fintech & Financial Services Be the professional face of a fast-growing fintech firm! Location: Hong Kong | Employment Type: Full-time | Department: Administration | Reports to: Admin Manager / Admin & HR Manager We offer an attractive remuneration package, including Annual Leave, Double Pay, Year-end bonus, Medical Benefits,...
