IWC - Boutique Manager (External Boutique)

7 days ago

hong kong, Hong Kong SAR China Richemont Asia Pacific Limited - IWC Full time

The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supremeserviceculture. He/Shewillbeaninspiring leaderwithhighpassioninnetworkingandcommunitybuilding. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market. Responsibilities Business Performance & Operations Driveperformancetoconsistentlyachieve salestargetsandKPIs,maximize businessprofitability Analyzeperformanceto identify businessneedsandturnthem intoindividualactionsand objectives Leadtheteamtosuccessfullyimplementandachievebusinessgrowthinnewretailchannels Ensureoperationscomplywithcompanypolicywhileconsistentlyimproving thefunctioningofthe boutique. Maintainboutique image accordingto thebrand’s standards Buildandmaintainstrong collaborationwithstakeholdersaswellasofficeteam Client Experience & Development Demonstrateleadershipbyplayinganactiveroleinsideandoutsidetheboutiquethrough hostingclients, and ensure best personalized client experience is provided Leadtheteamtohostclients withtheability to establishstrongrelationships Executeservice excellencetoincrease clientsatisfaction andretaincustomerloyalty Establishbrand andboutiquepresence inthemarket,proposelocaleventsthrough continuousnetworking, capture competitive market share through community outreach InfluenceteamtostrengthenClientRelationshipManagement(CRM)mindset,utilize CRMtoolsand analysis to enhance client experience Manageclient databaseby applyingIWC’s guidelines People Development Identifyand recruitnewtalents,compose andretainahighperforming team LeadbyexampledemonstratingpassiontowardsIWC,knowourbrand’sproducts,missionandvalue Conductin-storetraining,coachinganddailybriefs Buildindividualobjectivesanddevelopmentplans Conductone-to-onecoaching sessionstoreview performanceandprovide constructivefeedback Overseeannualreview processforboutique staff,assessteamandindividual performances Profile Strongentrepreneurialspirit, leadershipskillsandsalesskills Excellentcommunicatorwhoispassionateinbuildingrelationshipandnetworking,withstrongsocial skills Highemotionalintelligenceandgeneraleducation Abilitytopositivelylead,coachanddeveloptalents/teammembersfromdifferent backgrounds Abilitytoanalyze sellingreports,identify businesstrends,andreactquickly totheneedsofthebusiness Strongsenseforclientsatisfaction,luxuryexperience,etiquette andhumanbehavior Manifestcustomercentricitymindsetinallaspectsofthebusiness Openandoutgoing personality Teamplayerwithgoodinterpersonalcompetencesand empathy FluentinlocallanguageandEnglishandideallyonemorerelevant touristlanguage 4-5yearsofboutiquemanagementexperienceorequivalentexperiencein hospitality Applicants withbackgroundinluxuryretailsalesorhospitalitypreferred Recruitment Process – Validation Levels HR Manager Retail Manager/Retail Director/Commercial Director Regional Brand Manager #J-18808-Ljbffr

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