Business Analyst, Digital

Overview Join to apply for the Business Analyst, Digital role at Sun Life . You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients, who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job purpose - Business Analyst / Subject Matter Expert accountable for analyzing business problems, solving them and developing a prioritized backlog of requirements based on business value. Responsibilities Collaborate with Product Owners and different business stakeholders to understand business challenges, identify user needs to deliver the product vision Conduct analysis and drive workshops to define forward looking business requirements and assist in defining product roadmap Work closely with both business and technology stakeholders to identify problems, elicit key business needs and create a prioritized backlog of requirements based on business value Translate business, functional, and technical requirements into user stories and with clear acceptance criteria for development within agile teams Collaborate with UX and UI teams to ensure the usability needs are met and requirements are reflected appropriately Supplement business requirements as needed with business process flows, data mapping and gap analysis Verify requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards Work closely with technical development teams to provide functional inputs for system impact analysis and clarify questions as needed Work closely within the Agile development teams to ensure development of the backlog items prioritized for the sprint Own a section of the backlog of requirements and act as the SME and bridge between business and technology Contribute as a functional expert in a defined Insurance domain/business area as part of business competency centre Assist in performing market analysis and benchmarking on key business areas to understand gap compared to competition on business focus areas Assist in user onboarding to product with documentation and user training as needed Qualifications & Skills University Graduate and above Ability to speak in business and technology terms, as well as to effectively communicate both internally and externally Must possess good problem-solving skills for large, complex issues and able to work independently with keen attention to details Ability to break problems down, analyze data, drill into problem statements, ask the right questions to understand root causes and then solution around issue to drive business value 6+ years’ experience in sizable IT projects or large organizations acting in the capacity of a Business Analyst Min 5 years of experience in Insurance industry with proven experience as Business, Functional SME or Product Owner or Business Analyst Experience in client digital journey and/or advisor digital journey Sound knowledge of insurance products, channels, customer behaviors and technology Experience in all phases of the software development lifecycle, and with a broad range of platforms, including transitioning from legacy systems to digital Able to work in a complex environment with a mix of technologies and different levels of IT maturities across multiple business units Experience in Agile and Agile Toolsets (JIRA, Confluence) would be an advantage Ability to work in Waterfall, Hybrid or Agile approaches as per project needs Excellent communication, collaboration, and inter-personnel skills Excellent influencing and negotiation skills with stakeholders Proficient in both spoken & written English and Chinese Job Details Job Category: IT - Digital Development Posting End Date: 30/12/2025 Seniority level: Not Applicable Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Financial Services and Insurance Referrals increase your chances of interviewing at Sun Life by 2x #J-18808-Ljbffr