Community & Operations Support Officer (Project & Event)

5 days ago


Tsuen Wan, Hong Kong SAR China The Project Futurus Limited Full time

Community & Operations Support Officer (Project & Event) Location: Kowloon Tong, Kowloon City District, HK Responsibilities Work closely with the Manager to oversee daily activities of the care food manufacturing operations, ensuring production quality and meeting sales target. Work with the Manager to support sales strategies to attract new clients and retain existing ones. Engage and collaborate with internal departments, external stakeholders, and community partners to support organizational goals. Manage customer interactions including inquiries, prepare quotations, after‑sales service, sales tracking, etc. Build and maintain strong relationships with clients to support business development and growth initiatives. Maintain a CRM system to track leads, opportunities and client interactions. Represent the organization at community forums, public events, and other external engagements. Assist in planning and executing related events (e.g. community fair, cooking demonstrations, seminars, workshops, etc.), including staffing, set up and equipment needs. Execute projects by collecting relevant data, conducting analysis and research, developing deliverables, implementing initiatives, and monitoring impacts. Prepare regular sales and operations reports for management. Analyze customer feedback and operational data to improve service quality. Track KPIs and suggest improvements to enhance efficiency and customer satisfaction. Track project milestones, manage budgets, and monitor KPIs to ensure project objectives are met. Support the fulfilment of projects and grant applications. Resolve ad‑hoc and critical issues swiftly to minimize disruption and maintain operational stability. Qualifications Diploma / Degree in Food Production / Operation Management, Business Administration, or related disciplines. 1‑2 years relevant experience. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational skills and attention to detail. Good command of written and spoken Chinese and basic English. Ability to prioritise tasks and work under pressure. Detail‑minded, well‑organised and sensitive to figures, self‑motivated and willing to take on challenges. Five days work; may need to work offsite and on Saturdays (compensation leave and advance notice will be provided). Benefits Annual Leave 14 to 21 days. Medical and Dental Insurance. Birthday Leave, Marriage and Compassionate Leave. Children's Scholarship. Free Breakfast, Free Snacks and Drinks. Annual Discretionary Bonus. #J-18808-Ljbffr



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