Senior Cargo Operations Agent- Hong Kong

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Qatar Airways Full time

Job Description - Senior Cargo Operations Agent - Hong Kong (218341)

Job Posting

Mar 24, 2025, 8:32:35 AM

Primary Location

Hong Kong - HKG

Unposting Date

Apr 7, 2025, 8:59:00 PM

We are recruiting for Senior Cargo Operations Agent for Hong Kong.

The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Accountabilities
  • Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets.
  • Liaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/enhance a high quality service provided by QR both import and export.
  • To oversee the GHA routines in order to pursue smooth running of operational activities.
  • Support import Customers for clearance of their cargo.
  • Liaising with HQ DOH and/or origin stations for necessary support.
  • Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import. Maintain a close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.
  • Coordination with customers/Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.
  • To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
  • Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/agents/direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.

Qualifications

  • Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience.
  • Understanding of Cargo Operations/Acceptance/Office (admin)/Warehouse/Ramp/Cargo Procedures export and import.
  • Knowledge in Cargo Sales will be an added advantage.
  • Command of English language.

You must have the legal rights to live and work in Hong Kong to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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