Assistant Vice President, Private Bank Know Your Customer Quality Assurance Ops Specialist

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra‑high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. Assistant Vice President, Private Bank Know Your Customer Quality Assurance Ops Specialist—Hybrid (Internal Job Title: KYC Operations Sr Analyst – C12) Based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future. Benefits Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well‑being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. In this role, you’re expected to: Perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance. Review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance with Bank’s AML/KYC standards, local laws and regulations. Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence. Identify and highlight suspicious money laundering activities, deficiencies and other non‑compliance issues to management. Provide guidance in exception handling and approval. Manage client risk assessments and various MIS reports for management reporting to facilitate relevant reviews and strengthen the control process. Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date. Deliver training to junior team members and be a subject‑matter expert to senior stakeholders. Focus on timely and accurate delivery of all responsible functions, as well as delivering superior customer service and resolution of customer issues, guided by service‑level agreements and efficiency/accuracy standards. Perform day‑to‑day management of volume processing, including daily management of in‑process, pending, and service‑related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements. Establish and maintain close working relationships with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such a way that these may be responded to in an efficient, prompt and professional manner. Take responsibility for various types of project management, process and policy changes, new initiatives and managing cross‑functional relationships with all teams. Analyze complex and variable issues with significant departmental impact in the team. Establish risk management practice, ensure a strong and robust processing environment with effective controls. Engage in ongoing transformation to strengthen and improve controls, including process and system enhancements. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Embark on continuous on‑the‑job training for end‑to‑end product knowledge. Operate with a limited level of direct supervision. Exercise independence of judgement and autonomy. Demonstrate high level of diligence, motivation and organizational skills. As a successful candidate, you’d ideally have the following skills and exposure: 5–8 years of experience in KYC/AML process, compliance, operations, risk & control functions. Demonstrated interpersonal skills, proactive team player but also able to work independently, with exceptional written and verbal communication skills. Ability to manage multiple stakeholders across levels, businesses and geographies. Highly motivated, persistent and able to work in a structured, high‑volume, time‑sensitive, high‑risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go the extra mile. Proficient in handling urgent and escalation cases and managing internal team expectations. Proficient in Microsoft Office Applications. Consistently demonstrates clear and concise written and verbal communication skills. Proficient knowledge of English (written and spoken). Bachelor’s/University degree or equivalent experience. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr