Associate Service Operations Lead
7 days ago
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with a presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance, acting not only as an insurer but also as a holistic partner to individuals, businesses and the community. At the core of our service commitment is continuous product and service innovation and customer‑experience enrichment, achieved through actively listening to our customers’ needs and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good, creating shared value through our sustainability strategy that focuses on climate and biodiversity. AXA is an equal‑opportunity employer and is committed to promoting diversity and inclusion by creating a work environment where all employees are treated with dignity and respect and where individual differences are valued. Our people strategies are designed to enhance employee well‑being and professional growth, empowering them to excel within the company. Responsibilities Act as the escalation point for incidents and service‑request resolution, ensuring timely and high‑quality business/customer updates and arranging discussions as required. Use all modes of communication effectively throughout the major‑incident life cycle. Ensure incident and problem tickets are well managed and resolved within predefined SLAs. Provide 24/7 standby support, building and developing relationships between internal customers and relevant technical teams, and driving global interaction with stakeholders and business partners. Support business units in adopting new technology or product changes. Monitor, control and support service delivery to ensure system methodologies and procedures are followed. Participate in Change Advisory Boards (CAB) to review and analyze planned changes, mitigate potential business impact, and support Continuous Service Improvement (CSI); continuously review and improve processes to avoid incidents. Support service transition, ensuring proper handover from project to BAU mode. Investigate and diagnose the root cause of P1/P2 incidents to prevent recurrence. Collaborate with relevant teams to identify and implement immediate workarounds for P1/P2 incidents; manage communication with stakeholders, including regular updates on post‑incident follow‑up actions. Conduct post‑incident reviews to identify improvement areas and prevent similar incidents in the future. Develop and maintain problem‑management processes and procedures to address P1/P2 incidents effectively. Work closely with incident management, change management, and other relevant teams to facilitate resolution of P1/P2 incidents. Provide recommendations for service improvements based on analysis of P1/P2 incidents. Qualifications Minimum 5 years of experience working in an environment based on best‑practice ITIL frameworks and governance. Experience in IT Service Management, including Incident, Problem and Change Management, and driving Continuous Service Improvement (CSI). Knowledge of IT infrastructure and application technologies. Experience handling complex situations and escalations. Proven ability to work with a diverse set of stakeholders. Certification in IT Infrastructure Library (ITIL) v3 or above is preferred. #J-18808-Ljbffr
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IT Service Operations Associate — Incident
7 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeA leading financial services company in Hong Kong is seeking an Associate for Technology Service Operations. The role involves managing daily IT Service Management operations including incident, problem, and change management while ensuring compliance with policies. The candidate will also maintain privileged account inventory and streamline operational...
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Operation Service Associate
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hong kong, Hong Kong SAR China Antalpha Full timeOverview Antalpha (NASDAQ: ANTA) is a leading fintech company specializing in providing financing, technology and risk management solutions to institutions in the digital asset industry. Antalpha offers Bitcoin supply chain and margin loans through the Antalpha Prime technology platform, which allows customers to originate and manage their digital assets...
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Associate- Technology Service Operations
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Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeAssociate- Technology Service Operations - IT We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the...
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Hong Kong Island, Hong Kong SAR China BOC International Holdings Ltd Full timeAssociate, Custody Service, Business Operations Associate, Custody Service, Business Operations Key Accountabilities US/Europe markets’ Corporate action event processing; Non Trade FOP Sl (US/Europe Equities); US ELN Fixing payment. Skills & Experience Bachelor Degree or above; At least 4 years relevant experience in corporate action, nominee and custody...
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Tax Service Associate
7 days ago
Hong Kong Island, Hong Kong SAR China CSC (Corporation Service Company) Full timeA leading service provider in Hong Kong is seeking a Tax Service Associate, welcoming fresh graduates. In this role, you will handle tax compliance tasks for clients, prepare various tax returns, and maintain up-to-date knowledge of regulations. The ideal candidate holds a degree in Accountancy or Business Administration, has strong language skills in...
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Participant Services
7 days ago
hong kong, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeA leading financial organization in Hong Kong is looking for an Associate in Network Management & Participant Services. You will provide professional support via phone and email to market participants, manage complaints, and improve operational efficiency. Candidates should have relevant experience in finance, strong client service skills, and fluency in...
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Assistant Manager
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Hong Kong Island, Hong Kong SAR China Delken Group Limited Full timeOur client is a Leading Finance Company, is seeking for an Assistant Manager / Senior Associate / Associate (Operations) to join their team. Assistant Manager / Senior Associate / Associate (Operations) Responsibilities To perform loan origination, loan administration and customer service duties To liaise with and monitor the performance of appointed...
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Associate Director, Policy Operations
3 days ago
hong kong, Hong Kong SAR China Sun Life Hong Kong Ltd Full timeA leading insurance provider in Hong Kong is seeking an experienced Associate Director for Policy Administration Services. The role involves driving service levels through team performance, managing operational improvements, and supervising a diverse team. Ideal candidates should hold a university degree and possess over 10 years of experience in life...
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Associate/Senior Associate, Fund Accounting
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Hong Kong Island, Hong Kong SAR China Ascent Fund Services (Hong Kong) Full timeAssociate/Senior Associate, Fund Accounting & Operations We're Hiring: Fund Services Associate / Senior Associate Join a Global Fund Administrator with a Supportive Culture and Career Growth Opportunities About Us Ascent Fund Services (Hong Kong) Limited is part of the award‑winning Ascent Group, headquartered in Singapore. We are a leading independent...
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Hong Kong Island, Hong Kong SAR China Operations Full timeA financial services company in Hong Kong is seeking an experienced professional to manage corporate actions processing within Private Banking. Responsibilities include executing full settlement cycles for products such as equities and bonds, and participating in workflow enhancements to reduce operational risks. Candidates should have at least 3 years of...
