Operation Service Associate

1 week ago


hong kong, Hong Kong SAR China Antalpha Full time

Overview Antalpha (NASDAQ: ANTA) is a leading fintech company specializing in providing financing, technology and risk management solutions to institutions in the digital asset industry. Antalpha offers Bitcoin supply chain and margin loans through the Antalpha Prime technology platform, which allows customers to originate and manage their digital assets loans, as well as monitor collateral positions with near real-time data. Join our dynamic team and play a pivotal role in ensuring smooth and compliant client onboarding, operational excellence, and outstanding customer service in a fast-paced, high-growth environment. Your Responsibilities Oversee the end-to-end account onboarding process, including initial document checks for completeness and compliance Collaborate with cross-functional teams to maintain client data and coordinate operational needs Respond to client inquiries via ticketing systems, email, and instant messaging with professionalism and clarity Support client order processing: draft contracts, facilitate internal follow-ups, and coordinate across departments Monitor frontline client feedback and escalate key insights to product, compliance, or tech teams for action Maintain and update CRM records to ensure accurate and timely documentation Conduct basic data analysis to track operational tasks and highlight process improvements Contribute to refining workflows and tools that enhance service efficiency Take on additional tasks as assigned by the operations lead or management What You’ll Bring Strong communication skills with a customer-first mindset; reliable, organized, and proactive Prior internship or experience in operations, customer service, or client onboarding; experience in fintech, blockchain, or financial services is a bonus Familiarity with onboarding or KYC/AML processes and compliance basics Comfortable with office tools (e.g., Excel, Word, Google Suite) and CRM platforms A team player who’s eager to learn, take ownership, and grow within the company Seniority level Entry level Employment type Full-time Job function Other Referrals increase your chances of interviewing at Antalpha by 2x Get notified about new Service Associate jobs in Hong Kong, Hong Kong SAR . #J-18808-Ljbffr



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