Sr. Program Manager

2 weeks ago

hong kong, Hong Kong SAR China Clearwater Analytics (CWAN) Full time

Senior Program Manager Job Summary The Program Manager is responsible for identifying and finalizing project/implementation scope. Develops detailed implementation plans including internal, client and third‑party resourcing. Manages and coordinates with internal, client and third‑party resources to ensure a successful, on‑time, quality implementation per plan. Generates weekly status reports, holds weekly status meetings with client and project team. Schedules and leads steering committee meetings with C‑level client decision makers and Clearwater senior management. Serves as a trusted relationship manager responsible for ensuring timely, accurate, thorough responses to all client inquiries and a successful transition to the steady‑state servicing team. Manages and reports on budget for implementations. Possesses the ability to seek out, recommend, and implement continuous service improvements within the project timeline and future projects. Leads the transition from the Sales team to the Global Delivery team pre‑project kick‑off and from Global Delivery to Client Services upon implementation. Responsibilities Identify and finalize project/implementation scope. Develop detailed implementation plans including internal, client and third‑party resourcing. Manage and coordinate with internal, client and third‑party resources to ensure a successful, on‑time, quality implementation per plan. Generate weekly status reports, hold weekly status meetings with client and project team. Schedule and lead steering committee meetings with C‑level client decision makers and Clearwater senior management. Manage and report on budget for implementation. Seek out, recommend, and implement continuous service improvements. Serve as a trusted relationship manager responsible for ensuring timely, accurate, thorough responses to all client inquiries and a successful transition to the steady‑state servicing team. Act as the bridge between various business stakeholders including Client Servicing team, Sales team, and Development team. Run multiple simultaneous implementations with minimal oversight. Required Skills Expert technical skills in JIRA, Excel, Clarizen and Salesforce; explores, trials, and provides trusted recommendations for the use of other tools and technologies as use cases arise. Financial Services experience (Investment, Banking, Insurance, FinTech, etc.). Project management in a matrix reporting environment. Investment accounting and reporting knowledge. Familiarity with Software‑as‑a‑Service (SaaS) platforms and delivery model. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem‑solving abilities. Education and Experience Bachelor’s and master’s in finance or accounting. 9+ years of relevant project management and implementation experience working with external clients. Proven experience implementing software solutions within Asset Management, Market Data and/or Insurance space. Consulting experience. Security or financial markets experience. Experience managing a team of 7‑15 people. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Industry Software Development #J-18808-Ljbffr

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