Field Support Engineer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China systemsGo Full time

We are seeking a user-oriented Field Desktop Support Engineer with excellent communication skills and a pleasant personality to provide on-site technical support at our client's location. This role demands a strong technical aptitude, exceptional problem-solving abilities, and a commitment to delivering outstanding customer service.

Key Responsibilities:

  • Deliver exceptional on-site technical support: Provide timely and effective assistance to end-users, ensuring minimal downtime and maximum productivity.
  • Build strong client relationships: Foster trust and loyalty by delivering outstanding customer service, actively listening to client needs, and exceeding expectations.
  • Troubleshoot and resolve technical issues: Diagnose and resolve complex IT problems efficiently, minimizing disruptions to business operations.
  • Collaborate effectively: Work closely with cross-functional teams to implement IT solutions, gather requirements, and share technical expertise.
  • Ensure system uptime and performance: Proactively monitor system health, perform regular maintenance, and implement necessary upgrades.
  • Stay current with technology: Continuously expand technical knowledge and skills to stay updated with industry trends and best practices.

What We're Looking For:

  • Proven customer service excellence: Demonstrated ability to build strong relationships and exceed customer expectations.
  • Strong technical foundation: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Hands-on experience: Minimum of 3-5 years of providing on-site technical support in a fast-paced environment.
  • Advanced technical skills: Expertise in Windows 10/11, Office 365, Windows Server, Active Directory, DNS, DHCP, GPO, networking (Checkpoint firewall, HP switches), VDI, Azure, and MDM. Relevant certifications (MCP/MCITP, MCTS/MCDST, MCSA/MCSE) preferred.
  • Problem-solving acumen: Ability to analyze complex issues, develop effective solutions, and implement them efficiently.
  • Collaborative team player: Proven ability to work effectively with colleagues and clients to achieve shared goals.
  • Excellent communication skills: Clear and concise communication both verbally and written in English.
  • Continuous improvement mindset: Passionate about staying up-to-date with industry trends and acquiring new skills.

About systemsGo

systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, it is recognized for consistent high-quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.

In addition to the Tokyo headquarters, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi, and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok, and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Us:Johnson & Johnson is a global leader in healthcare innovation, committed to building a world where complex diseases are prevented, treated, and cured.We are driven by our passion to make a difference in people's lives, and we are looking for talented individuals like you to join our team.As a Field Service Engineer, you will play a critical role in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Johnson & JohnsonWe are committed to creating a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.As a Field Service Engineer with Johnson & Johnson, you will be part of a team that is passionate about delivering exceptional customer...

  • Service Engineer

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Rolls-Royce plc Full time

    We are seeking a skilled Service Engineer - Field Based to join our team. As a field-based engineer, you will be responsible for providing technical support to customers and ensuring that Rolls-Royce products are operating effectively.Key Responsibilities:Provide 24/7 support to customers, promoting timely resolution of issues by communicating through the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rolls-Royce plc Full time

    Field Service Representative Apply locations: Hong Kong Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: JR6131510 Job Description Airline Support Team Field Service Representative Location: Hong Kong Business: Civil Aerospace Global Grade: GG9 We are looking for an enthusiastic, proactive, and delivery-driven individual to join our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Our CultureAt Johnson & Johnson, we believe that our culture is the foundation upon which our success is built. We strive to foster a culture of inclusion and belonging, where all perspectives, abilities, and experiences are valued.Why Join Our Team?Be Part of Something Bigger: Join a team that is passionate about creating a better future for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bio-Gene Technology Limited Full time

    Are you a highly motivated and skilled Field Service Engineer looking for a new challenge?Bio-Gene Technology Limited invites applications for a dynamic and results-driven Field Service Engineer to join our growing team.Responsibilities and Expectations:Install, maintain, and troubleshoot laboratory and clinical equipment to meet client requirements.Conduct...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Johnson & JohnsonWe are a global healthcare leader dedicated to helping people live longer, healthier lives. Our strength in innovation empowers us to build a world where complex diseases are prevented, treated, and cured.As a Field Service Engineer with Johnson & Johnson, you will play a critical role in providing technical support to our customers....


  • Hong Kong, Central and Western District, Hong Kong SAR China China Harbour Engineering Co. Ltd Full time

    **Job Overview:**China Harbour Engineering Co. Ltd is seeking a Civil Engineering Support Specialist to join our team.**Key Responsibilities:**Support the Tendering Division with clerical tasks.Assist in preparing tender submission documents.Liaise with subcontractors and suppliers for quotations.**Essential Requirements:**HKDSE or above.Minimum 1 year of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Schindler Group Full time

    About YouApplicants should have a final year student or recent graduate status with an Engineering degree from a reputable university. A mechanical engineering background is preferred but not essential. Fluency in speaking Cantonese and ability to read and write Chinese is required. Ability to speak, read, and write English is also essential....


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Job Role: Technical Support EngineerAbout Us:Our European-listed multinational company boasts over 60 years of experience in medical devices and healthcare machinery.We design, manufacture, and distribute mobility products focusing on electrical and mechanical solutions.Our Hong Kong office offers sales and service support to local clients.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    About the JobWe are seeking a highly skilled Product Support Professional to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective solutions to technical issues affecting our customers. The ideal candidate will have a solid background in automobile engineering or a related field and a minimum...

  • Support Engineer

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Supervisor I / Technical Officer-Infrastructure Maintenance Team (Civil) (Ref: 2500003N)ResponsibilitiesPlan, organise and supervise the day-to-day maintenance works / capital, revenue and maintenance projects carried out by direct staff, contractor staff and term labours to ensure railway civil assets and the associated...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About Johnson & JohnsonWe believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured.As a Field Service Engineer with Johnson & Johnson, you will play a critical role in ensuring the quality and performance of our medical devices. Your technical expertise will...

  • Support Engineer

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Supervisor I / Technical Officer-Infrastructure Maintenance Team (Civil) (Ref: 2500003N) Responsibilities Plan, organise and supervise the day-to-day maintenance works / capital, revenue and maintenance projects carried out by direct staff, contractor staff and term labours to ensure railway civil assets and the...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    The Company Overview:We are a European listed multinational company with over 60 years of history in the medical devices and healthcare machinery industry.Our brand has been dedicated to developing mobility products, focusing on electrical and mechanical solutions.With a sales and service office in Hong Kong, we cater to the local market's needs.The Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chevalier Group Full time

    Company OverviewChevalier (HK) Limited is a leading provider of lift and escalator services with over 50 years of experience.Job SummaryWe are seeking an experienced Lifts and Escalators Specialist to join our team. As a Lifts and Escalators Specialist, you will be responsible for providing technical support for lift and escalator projects.Key...

  • Support Engineer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hunter Bond Full time

    Job title: Production Support Engineer - Trading Client: Elite FinTech Salary: $700,000-$1,500,000 HKD + Bonus + Excellent Benefits Location: Hong Kong / Hybrid Skills: Linux, Python, SQL, Front Office, Finance The role: My client are seeking an Engineer with a broad skillset to support a range of technology within their stack. The position has a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Schindler Group Full time

    Location: Hong Kong, Hong Kong, Hong KongJob ID: 77080 We Elevate... Quality of urban life Jardine Schindler Group (JSG) is a joint venture between Jardine Matheson (est. 1832) in Hong Kong and Schindler Group (est. 1874) in Switzerland. Headquartered in Hong Kong (HK), JSG's business geographic covers Brunei, Cambodia, HK, Macau, Malaysia, Myanmar,...


  • Hong Kong, Central and Western District, Hong Kong SAR China NLS Executive Search Full time

    NLS Executive Search is working with a leading financial institution to find a Front Office Application Support Engineer. This is an excellent opportunity to work in a fast-paced environment and contribute to the development of support processes and procedures.Key Responsibilities:Provide technical support for front office applications.Collaborate with...