Director, Head of Fraud

Job Overview The Director, Fraud and ID solutions for APAC is a senior leader and a key contributor to drive APAC product management and strategy on Fraud protection/prevention, ID verification, Digital Onboarding and fraud risk alert & monitoring solutions. We are looking for a seasoned subject matter expert with mastery of a wide range of Fraud & ID, KYC & KYB and AML/Reg Tech practices, products and functions through the entire customer life cycle from onboarding to account management & monitoring. This position will be responsible for ensuring APAC's Identity and Fraud solutions are meeting revenue, profitability goals as well as business performance metrics that satisfy our clients. It will oversee staff managing these activities for the APAC Fraud & ID team, develop and execute regional business development strategies across the APAC region, provide strategic direction and thought leadership to achieve revenue projections while driving incremental growth above current forecasts. It will serve as an in‑market ambassador of the Global Fraud Solutions team by adopting and adapting Global Fraud solutions and go‑to‑market strategies to better enable and connect Sales, Analytics and delivery teams to drive product adoption and deliver long‑term results. This position’s goals will include defending and growing existing Fraud & ID solutions revenue and accounts, accelerating the pipeline, and embedding our new Ways of Working operating model to deepen our business development capability while managing a high‑performing fraud product team. The ideal candidate is an energetic leader who can effectively develop and articulate a product vision and strategy that leverages TransUnion IP and meets local market needs to deliver best‑in‑class solutions solving customer problems. What We’ll Bring At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation, consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team— you’ll work with great people, pioneering products and cutting‑edge technology. Qualifications A Bachelor’s degree or above in Computer Science/Engineering/Statistics or other related fields. Minimum of 10+ years of experience in Product Management or Business Analysis for banking/fintech solutions, with at least 5+ years in senior management level. Proven experience in leading transformation initiatives focused on business growth. Experience in client‑facing roles such as presales consultant or client solution architect is highly preferred. Specialization in Fraud & ID, Digital Onboarding, AML, KYC/KYB and decision flow solutions, including experience with eKYC, web & mobile development technologies, RPA, decision engines, blockchain, etc. Solid knowledge of the industry, business operations, and integration to develop workflow processes, determine project feasibility, and communicate needs to technical staff. Experience and knowledge in SME digital onboarding and SME lending is a bonus. Excellent communication and presentation skills. Problem solver with a ‘get it done’ attitude, strong self‑motivation, innovative thinking, and ability to handle multiple tasks simultaneously. Travel required a few times a year. Impact You’ll Make Develop, refine, and maintain product family strategy and roadmap with Global Fraud Solutions leadership. Prioritize product pipeline: direct strategic focus of product management efforts to support growth of multiple business units, translating corporate objectives into actionable plans, ensuring new product ideas have clear VOC input and collaborating with business to prioritize GTM and develop pipeline. Monitor and analyze product KPIs, customer feedback, and competitive landscape to identify gaps, weaknesses, and opportunities. Identify new products that best serve customer needs and conduct competitive intelligence and market research to inform product portfolio strategy. Act as SME in the fraud and risk environment, understand client CBIs, lead discussions, and partner with TransUnion to solve customer challenges. Lead efforts to improve product adoption and performance, enabling sales teams to sell TransUnion solutions. Achieve annual revenue plan by managing overall pipeline for Fraud and ID solutions across APAC, increasing pipeline and win rates, and driving average deal profitability. Develop comprehensive sales training plans to increase awareness of Fraud and ID Solutions and ensure sales effectiveness. Support sales by providing tools, assisting with account planning, and participating in sales conversations as an SME. Establish pricing, margins, and ROI for regional products, ensuring goals and processes are in place for execution. Communicate and track compliance to pricing models and guidelines. Generate financial case (revenue, investment, cost model) and evaluate strategic fit of business partners, recommending acquisitions or partnerships. Prioritize enhancements based on ROI, work with technical team on release schedules, update product roadmap accordingly. Own, develop, drive, and communicate product strategy across the organization. Report to an International Lead with dotted line reporting to Chief Product Officer within the market. This is a hybrid position requiring regular performance of job responsibilities virtually as well as in person at an assigned TU office location for a minimum of two days per week. TransUnion's Internal Job Title: Director, Product Management #J-18808-Ljbffr