Director, Retail Sales

1 day ago Be among the first 25 applicants Established in 1997 and headquartered in Hong Kong, Neo Derm (HK) Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical aesthetic centers and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees. Key Responsibilities Reporting directly to the Managing Director and leading a sizable operations team to achieve company goals by the development and implementation of various campaigns or initiatives Develop comprehensive operations workflows to ensure agile, effective business operation and management Plan and execute new strategies to drive sales performance, KPI analysis, business forecast, and competitive analysis; keep abreast to market trend and work closely with Brand Marketing, IT, Product Marketing and Digital Platform team Collaborate closely with the Brand Marketing department to develop and implement various campaigns and initiatives Build, develop and manage an effective team by identifying and developing talents, actively playing a mentorship role in their career development Drive operations manpower planning, coach and energize a large team of 200+ frontline staff to provide excellent service and maximize business results Drive operational excellence and deploy best practices across all operational aspects to exceed business targets as well as customer satisfaction Work closely with IT, Data Analytics and UI/UX team to enhance the internal Operations Management System Qualifications Minimum 15-20 years’ retail operations management experience in MNC, FMCG or other related service industries; An MBA degree is highly desirable Proven track record of building a strong team persistently to achieve the required outcome Strong conceptual sense in data, with sound knowledge in system and digitalization Highly strategic, positive, creative and results-oriented Excellent people management and coaching skills Ability to thrive in a fast-paced, adaptive and demanding environment Fluency in both English and Chinese and Cantonese is a MUST Five-day work week Discretionary year-end bonus Medical insurance All personal data collected will be treated in strict confidence and be used for recruitment purpose only. Our Vision and Mission Since its inception in 1997, Neo Derm has always been an innovative pioneer in the industry to create endless possibilities for women’s beauty. With its extraordinary mission in mind to unleash one’s potential and beautify lives, Neo Derm is dedicated to delivering world class excellence through serving customers from the heart and relentless pursuit of superior products and quality services. As the first beauty group in Hong Kong to receive the prestigious Gold Award at the HKMA Quality Award, Neo Derm strives for ongoing enhancement in quality management and service standards. The Group persists in nurturing its people for them to flourish in their true talents and inspiring them to uphold the Group’s core values to ensure that Neo Derm’s services can keep up to the best international standards. Our Development As an innovative pioneer in the industry riding the waves of Big Data, Neo Derm has proactively adopt flexible business strategies and step up efforts in developing comprehensive systems and applications to explore numerous opportunities for sustainable business growth. In view of the trend towards Online-to-Offline business, our IT department, a strategic technology enabler with over 70 staff, has established extensive and digitized operation management system and Omni-Channel model (i.e. Business Intelligence Dashboard, Operation Management System and Campaign Monitoring System) to support the ever-changing needs of business transformation across the Group. Seniority Level Director Employment Type Full-time Job Function Management, Sales, and Strategy/Planning Industries Retail and Wellness and Fitness Services Referrals increase your chances of interviewing at Neo Derm by 2x #J-18808-Ljbffr