Financial Application Administrator
2 days ago
Johnson Stokes & Master (JSM ) is a pre-eminent law firm in Hong Kong with representative offices in Beijing and Shanghai and a Beijing IP agency which handles trademark registration matters in Mainland China. JSM advises clients on the full spectrum of legal issues arising on the most complex deals and disputes in and from Hong Kong and Mainland China.
We are proud to foster a diverse, supportive and inclusive work environment where every individual has the opportunity to succeed and thrive. We invest in the development of our people through learning and growth opportunities, ensuring that both the individual and the firm benefit from their success. Diversity, equity and inclusion are integral to our culture at JSM, and we hold our people accountable for creating a workplace that supports and values every individual.
Responsibilities
- Provide Level 1 and 2 support for the Firm's LPMS which consists of Aderant Expert Sierra and Intapp, including troubleshooting, bug fixing and resolution of technical issues
- Respond to user queries efficiently to minimize disruption and resolution timeframe
- Setup and manage user accounts, manage configure permissions and ensure proper access controls are in place
- Collaborate closely with external (Aderant) and internal IT teams to ensure applications integration, stability and security
- Manage the implementation of application upgrades and patches. Identify issues and escalate/ follow up with vendors on corresponding fixes and improvements
- Lead application configuration and customization to meet business requirements
- Monitor application performance to ensure optimal functionality
- Perform regular system testing
- Provide technical guidance and support to end users on application/ workflow improvement projects
- Create and maintain documentation related to application support procedures, best practices and troubleshooting FAQs.
- Ensure the use of the LPMS complies with firm policies, data governance and retention, access controls and the like
- Stay up-to-date with the latest LPMS trends and innovations
- Perform other duties as assigned or required to meet Firm goals and objectives
- Bachelor's degree in computer science, Information Technology or related field
- At least 3 years' experience in application support, technical troubleshooting and user assistance, preferred in legal firms or professional service
- Experience in collaborating with software development vendors to facilitate application supportability and incident management
- Experience in system configuration, customization and testing
- Familiarity with finance & accounting operation and software applications is a plus
- Proven ability to work on own initiative and without supervision
- Proficiency in Microsoft Office products
- Knowledge and experience with Aderant suite of products is a plus
- Ability to articulate complex technologies to non-technical people and help technical people understand the business requirements better
- Strong analytical and problem-solving skills
- Working knowledge of Aderant an advantage
- Strong written and verbal communication skills in English and Chinese, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
- Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
- Ability to work under pressure, meet deadlines with shifting priorities
- Must be a self-starter with a high level of initiative
- Strong customer service skills, able to anticipate needs and exercise independent judgment
- Strong attention to detail, organizational skills and the ability to handle multiple projects
- A high level of discretion in preserving the confidentiality of sensitive information
- The ability to be proactive and creative in identifying and solving problems and issues
- Maintains confidentiality and exercises discretion
- Exercises solid strategic thinking and problem-solving skills
- Resilient and able to handle setbacks
- Possesses self and team awareness – recognizes and understands both personal and team dynamics and can leverage effectively to drive results
- Ability to prioritize tasks based on importance and urgency
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