Product Manager

Title: Product Manager, Grievance MechanismLocation: Southeast Asia (Hong Kong, Singapore, Thailand, and Malaysia) LRQA is seeking a Product Manager with expertise in product management, human rights and grievance mechanisms to join our Advisory team in Southeast Asia and accelerate the development and growth of our human rights solutions and products. Who we are? LRQA Sustainability is the global market leader in ESG, sustainability, and supply‑chain services. Our focus is on delivering ESG program effectiveness and impact to the world’s leading companies and their supply chains. We design, build, and manage data‑driven, sustainability‑linked programs that drive positive impact, with assessment, advisory, program management and analytics solutions. With 30+ offices globally (and still growing), we offer a unique opportunity to work on real issues that span the globe and positively impact people, communities, and the planet. Job overview at a glance We are looking for a highly motivated, passionate professional to drive the strategic development of our grievance service offering. LRQA operates a series of highly effective grievance mechanisms for supply‑chain workers in a range of countries including India, Bangladesh, Thailand, Indonesia, Brazil, and Dominican Republic, among others. Our Grievance Mechanism service has huge potential for growth, and we need an individual who will be dedicated to finding business‑forward opportunities for unlocking its potential. You willbepart of the Asia‑Pacific Advisory teamandwillwork with, and learn from, LRQA teams across the globe. Our grievance program involves a highly hands‑on and worker‑centric model that requires collaboration with local NGO partners and clients from a range of industries and countries. The grievance service involves client outreach; onboarding and training of suppliers; case management oversight; and investigation / remediation support. We are looking for entrepreneurial individuals who have a passion for impact and achieving real change who willbe motivated by the opportunity to work in a business at the cutting edge of sustainability, human rights and worker engagement and to partner with world‑class leaders to take on some of the planet’s most pressing ESG challenges. Who you are A commercially minded, problem solver who is excited by the opportunity to grow and develop an existing and highly impactful service offering A business focused product or service owner / manager and technical expert who wants to apply their skills for impact Deep experience in sustainability and ESG issues, including Grievance Mechanisms, business and human rights, social sustainability and responsible sourcing An entrepreneurial self‑starter and continuous learner who is always innovating and 'getting things done' A structured problem‑solver, critical and creative thinker, and effective communicatorMotivated by working on complex challenges in a fast‑paced, high‑growth, dynamic work environment A team player who thrives in multi‑cultural teams and contributes to a positive, open atmosphere Duties & Responsibilities Manage the entire product lifecycle of LRQA’s grievance program, from defining the strategic vision and roadmap to driving improvements, execution and implementation Oversee, manage, and support case managers and project managers to ensure the effective operation of the grievance program Oversee and manage a range of NGO partners and other third parties that are crucial to grievance program implementation Provide technical support and advice to team members, partners, and clients, particularly in relation to effective grievance implementation, effective remediation, international human rights standards, labour risk / mitigation, and human rights due diligence (particularly monitoring and the role of grievance) Support business development, from improving marketing materials, equipping rest of business to market the grievance program, raising service‑offering awareness, directly pitching to clients, and proposal drafting Provide support and strategic oversight to the grievance program’s data collection and reporting efforts Uphold standards of LRQA platforms and systems, including project management systems, business development systems, and other processes Core Requirements and Experience 5-7+ years of relevant experience Project management experience required (e.g. equivalent consultancy experience, grant / development funding management, or NGO management) Experience with labour or human rights due diligence in supply chains required Experience with grievance mechanisms or worker engagement required Fluent in written and spoken English, including ability to deliver strong written outputs and compelling presentations Experience conducting business development or otherwise generating business opportunities Strong collaboration and interpersonal skills Ability to work virtually, one-on-one, and in a team Ability to influence without formal authority Capacity to work across different time zones and to hold meetings outside of regular local working hours Assets Experience in managing or implementing a similar product (e.g. grievance, worker voice, or other supply chain assurance solution) Experience managing products that feature case management and / or data visualization Experience with data science and data engineering skills, including familiarity with or ability to quickly master Zendesk, Tableau or other data visualization tools, JSON, and Python. #J-18808-Ljbffr