Clearing Operations Assistant

Provide operational support on Electronic Items related processing, dividend processing, rejection handling & settlement for WM products, reconciliation projects, filing and quality checking. Job Summary Provide operational support on Electronic Items related processing, dividend processing, rejection handling & settlement for WM products, reconciliation projects, filing and quality checking. Responsibilities Handle rejection & settlement of ELI / SN / Government Bonds Handle FPS exceptional cases, cash rebate & dividend processing Handle internal & external customer inquiries / complaints Perform bank signature verification and maintenance Perform quality checking and document filing Communicate and provide operational support to counterparties, hubs and departments Liaise with other divisions, departments and branches for all matters relating to the section work and ensure smooth operation flow is continuously maintained Possess a good overall knowledge of banking practice and theory Report / escale any system / technical issues Provide cross‑team / backup support as well as overtime duties if required Provide MIS statistical reports on job volume and productivity for management review Recommend improvements in the processes to ensure constant improvement in effectiveness & productivity Qualifications Degree holder or equivalent 1 year experience in retail banking operations Fluent in spoken and written English, Cantonese and Mandarin Experience in operation process with good knowledge in end‑to‑end process re‑engineering Strong analytical skills and good judgement, ability to work under pressure Team‑player with good communication and interpersonal skills About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Benefits In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies — everyone feels respected and can realise their full potential. Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Banking #J-18808-Ljbffr