Senior Director, Asia Anti-Fraud Officer

Join to apply for the Senior Director, Asia Anti-Fraud Officer role at Manulife 2 days ago Be among the first 25 applicants Position Responsibilities Assisting business units and centralized functions to develop effective, risk-based anti-fraud controls, including policies, processes, procedures, controls and testing; Working with Global Anti-Fraud Office to coordinate the periodic fraud risk assessments for Asia Segment; Developing key reporting indicators (KRIs) and key performance indicators (KPIs) for Asia Segment Anti-Fraud program, and providing periodic reporting to Asia Segment management on overall fraud experience, the status of fraud controls generally, incidents and emerging trends; Acting as an internal source of expertise in fraud typologies, management and controls, advising as appropriate, but also understanding, evaluating and independently challenging the controls in place and ensure consistency on controls across the Asia Segment markets; Providing support to the Asia Anti-Fraud Operational Teams (AFOT) in the resolution of fraud incidents that occur in Asia Segment (10 countries), specifically by receiving notification of incidents, and reviewing and independently challenging / advising on incident risk assessment, response and mitigating controls; Determining priorities for Asia Segment direction for Anti-Fraud training, including providing training to regional office and BU compliance teams on the corporate requirements to raise awareness of the Anti-Fraud program, and providing guidance to Line 1/ Line 1b / Asia AFOT on specialized anti-fraud training for higher risk business areas; Actively seeking out opportunities for collaboration and synergies with other financial crimes compliance, sales conduct, risk and audit functions, with a view to leveraging existing processes and controls to improve Asia Segment’s fraud experience and outcomes; Acting as an Asia Segment champion for general fraud awareness, and an advocate and catalyst for the building of specialized anti-fraud capacity where appropriate; Represent the Asia Segment during the Manulife Fraud Fusion Center Stand-Up sessions weekly. Identifying and supporting local 2nd line anti-fraud resources, and supporting them to provide support and guidance to the local business as required; and Lead the quarterly Asia Segment Anti-Fraud forums and participate in the Global Anti-Fraud forums as required. Represent Asia in the Global Anti-Fraud Advisory Committee quarterly governance meeting. Required Qualifications University degree Minimum 8-10 years of experience in financial services industry in a fraud management, audit or financial controls capacity strongly preferred Insurance fraud or law enforcement experience a definite asset, as is a CFE or equivalent designation Experience in planning, designing, and implementing an overall fraud prevention, detection and remediation programs for a financial organization Strong analytical, interpersonal and communication skills Pragmatic, creative approach to problem solving Strong stakeholder and people management skills to effectively articulate strategy, positively influence senior leaders and counterparts Self-driven, with attention to details and able to distil complex issues into succinct, simple reports and solutions When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock: Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid Seniority level Director Employment type Full-time Job function Legal Industries Insurance #J-18808-Ljbffr