Customer Service Coordinator

6 days ago


Kowloon, Hong Kong SAR China Kolb (HK) Ltd Full time

About the role Kolb (HK) Ltd is a leading company in design, manufacturing and supply of turn‑key installations for bakeries and kitchens. Additionally we supply a full range of food consumables such as coffee, bread & cake mixes, pastry and chocolate products to enrich experience. We are seeking a full‑time Logistic Assistant to join our team in Kwun Tong. In this role, you will play a crucial part in supporting our logistic and warehouse operation to ensure the efficient movement of goods delivering to customers. What you’ll be doing Handle service calls from customers Coordinate between sales and service team for repair orders Schedule machine installation and preventive maintenance Work closely with overseas suppliers for technical supports of machines and spare parts Report technical issues and handle claims with factories What we are looking for Form 7 graduates or above 1–2 years experience in equipment customer service, request for quotation, prepare purchase order and schedule service calls with engineers Fluent in Cantonese, English and Mandarin Experience with ERP system an advantage Customer‑oriented, responsible, pleasant, proactive, willing to learn and independent Excellent interpersonal, communication skills and telephone manner Able to work under pressure Immediate availability is preferred What we offer Opportunities for career growth and professional development Leave entitlements Comprehensive health and wellness benefits A collaborative and inclusive company culture If you are passionate about serving customers and are ready to take your career to the next level, we encourage you to apply for this exciting opportunity. #J-18808-Ljbffr


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