Guest Services Manager

A leading hospitality company in Hong Kong seeks a dedicated Guest Services Supervisor to manage guest check-in and training staff. Successful candidates will have at least 5 years of experience in customer service, with over 2 years in a supervisory role. Bilingual skills in English and Chinese are required. This full-time role offers the chance to work in...

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...

Join to apply for the Guest Services Manager role at Dorsett Kai Tak Hong Kong The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer‑staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai...

Responsibilities Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival Maximize occupancy, revenue...

Join to apply for the Guest Services Supervisor role at IHG Hotels & Resorts . Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations...

Guest Services Supervisor / Senior Guest Services Agent – Kimpton Tsim Sha Tsui Hong Kong Join to apply for the Guest Services Supervisor / Senior Guest Services Agent role at Kimpton Tsim Sha Tsui Hong Kong . Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city’s 'culture of time' that intertwines modern...

Overview Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Based at the Mandarin Oriental, Hong Kong within Rooms Division, the Guest Services Officer is responsible for providing quality service in a friendly, natural, courteous manner and always being attentive. The Guest Services Officer reports to the...

Overview Immersed in a luxe metropolitan escape, Kimpton Tsim Sha Tsui Hong Kong is a 50‑story boutique hotel that blends modern interpretations of local heritage with multicultural cues. Our thoughtfully designed 495 rooms and suites offer hidden luxuries such as sunken bathtubs and cozy daybeds, all with captivating views of Victoria Harbour. Five...

22 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Courtyard by Marriott Hong Kong is a leading business hotel on Hong Kong Island, offering an intimate conference room space and complimentary shuttle service to nearby corporate hubs. Many of our guest rooms and suites boasts picturesque views of the...

Senior Guest Services Agent / Guest Services Agent Join to apply for the Senior Guest Services Agent / Guest Services Agent role at Dorsett Kai Tak Hong Kong The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer...