Boutique Operations Manager
2 days ago
Join to apply for the Boutique Operations Manager role at CHANEL . Brand Vision: The ultimate house of luxury defining style and creating desire now and forever. Boutique Mission: Engage the consumer of today and tomorrow to the brand in an omnichannel environment with the objective of converting them as Brand Advocates, by providing unsurpassed service to all customers (internal and external) and ensuring high image standards in the boutiques at all times while being committed to the employee’s personal and professional development and growth. Job Purpose: As the Fashion Business scales in size and sophistication, the Boutique Operations Manager plays an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry‑leading client and employee experience. Key Responsibilities Uphold brand image through robust Boutique SOPs, including General & VM Housekeeping, Boutique Maintenance, Staff Grooming, Asset Protection, Occupational Health & Safety, and other functions. Ensure that Boutique SOPs are rigorously followed and implemented, emphasizing compliance to internal standards and external regulations. Work with stakeholders to formulate and update Boutique (and Market) SOPs that are pragmatic and applicable for day‑to‑day operations. Regularly plan and implement briefings to the boutique staff on Boutique Operations topics. Lead the Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure operational procedures regarding sales, discounts, transfers, stock adjustments, after‑sales service and all other policies are followed. Manage Team Roster, Vendor relationships, Boutique Procurement matters (where applicable). Ensure the team accurately completes daily sales and appropriate paperwork. Attend to all day‑to‑day operational issues promptly and astutely. When SOPs are unclear, collaborate with relevant stakeholders to support the team in making decisions with the client and brand in mind. Build a culture of operations excellence, optimisation and improvement in the boutique. Develop time with stakeholders on emerging and "tomorrow" topics such as Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability. Constantly seek operational best practices from outside the boutique and apply them. Systematically improve operational efficiency in the boutique, including product flow, inventory management, process redesign, etc. Lead boutique‑level projects to elevate operational efficiency, client and employee experience. Work closely with Office Retail Operations Team to implement relevant operations projects and tools at the boutique level. Motivate and inspire the Boutique Support Team in setting the highest standard for client and employee experience. Support team members to achieve them at their best through regular development and performance conversations. Work with L&D stakeholders on team members’ learning and development plans. At least 5 years of retail operation experience, 3 years in team management. Previous fashion or luxury industry experience is a plus. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress, and we strongly encourage your application. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Retail and Retail Luxury Goods and Jewelry #J-18808-Ljbffr
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BOUTIQUE MANAGER
1 week ago
Hong Kong Island, Hong Kong SAR China A. Lange & Söhne Full timeJoin to apply for the BOUTIQUE MANAGER role at A. Lange & Söhne 2 days ago Be among the first 25 applicants About A. Lange & Söhne Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very...
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IWC - Boutique Manager (External Boutique)
2 weeks ago
hong kong, Hong Kong SAR China Richemont Asia Pacific Limited - IWC Full timeThe IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supremeserviceculture. He/Shewillbeaninspiring leaderwithhighpassioninnetworkingandcommunitybuilding. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and...
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Boutique Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Van Cleef & Arpels Full timeJoin to apply for the Boutique Manager role at Van Cleef & Arpels . You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team. You have amazing communication and interpersonal skills while being...
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Cartier - Assistant Boutique Manager
2 weeks ago
hong kong, Hong Kong SAR China Richemont Asia Pacific Limited - Cartier Full timeAs an Ambassador of the Maison, he/she is responsible for the development and optimization of the boutique team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service. Responsibilities Team Management & People Development Designs the optimum organization, recruits the right profiles and...
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ASSISTANT BOUTIQUE MANAGER
1 week ago
Hong Kong Island, Hong Kong SAR China Cartier Full timeJoin to apply for the ASSISTANT BOUTIQUE MANAGER role at Cartier 2 days ago – 25 applicant spots available. Responsibilities Design the optimum organization, recruit appropriate profiles, and proactively build a talent pipeline in the boutique. Drive performance and compensation management; ensure people development (career committees, mid‑year...
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Senior Luxury Boutique Operations Leader
2 days ago
Hong Kong Island, Hong Kong SAR China CHANEL Full timeA leading luxury brand is seeking a Boutique Operations Manager in Hong Kong. The role involves ensuring operational effectiveness, compliance with policies, and nurturing a positive team environment. Candidates should have at least 5 years of retail operations experience and 3 years in team management. This full-time position focuses on elevating client and...
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Hong Kong Island, Hong Kong SAR China A. Lange & Söhne Full timeA luxury watch brand in Hong Kong is seeking a Boutique Manager to drive sales and manage boutique operations. In this role, you will lead the team, ensure exemplary customer experiences, and oversee financial performance. The ideal candidate has a minimum of 5 years in luxury retail, exceptional leadership skills, and a passion for customer service. This...
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Job Opportunities A. Lange
6 days ago
Hong Kong Island, Hong Kong SAR China Richemont Full timeABOUT A. LANGE & SÖHNE Since the legends reincarnation in 1994 A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new outstanding products very much in keeping with Langes claim: State-of-the-art tradition. What we expect from our watches we expect from us:...
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Deputy Head of Boutique
2 weeks ago
Hong Kong Island, Hong Kong SAR China Chanel Hong Kong Limited Full timeYou will inspire and manage the boutique team to achieve our brand’s mission, ensuring effective day-to-day operations. As a bridge between the Head of Boutique and the boutique team, the Deputy Head ensures the execution of “The Chanel Difference” on the boutique floor, reinforcing luxury retail leadership. This role will lead the team to engage...
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Project Manager
2 weeks ago
hong kong, Hong Kong SAR China CHANEL Full timeProject Manager (Boutique Architecture) Apply for the Project Manager (Boutique Architecture) role at CHANEL. Your role @ CHANEL CHANEL is a privately‑owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled, and confident in their work. We care deeply about our employees and strive to create a...