Change Business Analyst

Change Business Analyst (Senior Consultant), Managed Services (Banking Focused) Add expected salary to your profile for insights KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world. Service Line Overview KPMG Managed Services brings together the firm's subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one‑off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence. Business Analyst required to join KPMG Managed Services Change team. While this role will focus on technical and operational change, the scope of the work covers the complete SDLC across development in finance divisions. We are looking for a Business Analyst with solid understanding of banking operations and financial products. Key Responsibilities Collaborate with stakeholders and functional groups to establish project scope and define business needs for platform upgrades. Conduct business analysis, prepare user stories, define workflows, and provide recommendations for process enhancements and system upgrades. Manage stakeholder communication throughout the Change Request lifecycle to ensure progress updates and timely issue resolution. Maintain comprehensive documentation including plans, requirements, test scripts, and implementation strategies. Partner with Technology Architect and development leads to design and implement technology platforms aligned with business requirements. Define project scope, goals, and deliverables in collaboration with cross‑functional teams, maintaining the projects' roadmap and milestones. Identify and manage project risks and issues, ensuring timely resolution and stakeholder involvement. Develop and maintain project documentation, ensuring alignment with quality standards and business objectives. Conduct business analysis to identify process improvements and optimization opportunities. Partner with IT and vendors to design, develop, and enhance solutions combining system, data, and digital tools to address business needs. Provide support for the Finance systems to ensure smooth operation for end users. Experience & Background Minimum of 5 years of professional experience with hands‑on involvement in Business Analysis on large Digital programs in a fast‑paced MNC or startup environment. Strong Interpersonal and communication Skills, with proficiency in both English and Cantonese languages. Previous experience working with clients in the BFSI sector would be highly advantageous. Ability to work with data‑driven insights while maintaining a user‑centered approach. Excellent problem‑solving and communication skills. Demonstrated capability to think creatively and outside the box. Proficiency in assessing and implementing digital tools and technologies such as cloud platforms, data analytics, and automation tools. About KPMG At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level. We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars – Governance, People, Planet and Prosperity – and how we make a positive impact on our people, environment and society. We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. #J-18808-Ljbffr