Client Service

7 days ago


Tsuen Wan District, Hong Kong SAR China Helu-Trans (HK) Pte Limited Full time

Responsibilities Interface with local and overseas clients and maintain an excellent relationship with them. Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing. Coordinate each move according to client’s shipping requirement and profile. Oversee and coordinate client escalated operational issues while manage and oversee effective dissemination of client information to operations teams. Ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management. Documentation and record administration from timely response to email enquiries. Follow-up goods in‑transit and under storage. To liaise between relevant departments to ensure proper execution of documentation according to SOP. Join the Art Basel project arrangement and coordination. Requirements Bachelor’s degree in business administration or marketing. At least 3 years experiences on Customer Services. Numerate analytical and competent in Microsoft Office Application, especially MS Excel. Experience in shipping /Event coordination is preferred while logistic customer service is an advantage. Good command of English and Mandarin is required. Immediate available or short‑notice is preferred. Interested parties please send your full resume with current and expected salary by clicking “APPLY NOW” for application. Please note that only shortlisted candidates will be notified. We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be treated in strict confidence and used solely for recruitment purposes. Applicants not hearing from us within 1 month may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months. Your application will include the following questions: Which of the following Microsoft Office products are you experienced with? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Client Services Role? Which of the following languages are you fluent in? About Helu-Trans (HK) Pte Limited The leader in Art Logistics and Fine Arts Storage. Established in 1979, Helu-Trans Group is the leading art handler & storage provider in Asia and one of the world's leading fine arts specialist. Our team is equipped and trained to meet the special demands of the ever‑growing arts industry. Our commitment to quality and reliability has earned us the trust and faith of major local and regional art institutions, art collectors, auction houses, artists and art galleries. Our head office is in Singapore with regional offices in Hong Kong, Shanghai and Beijing. We are part of a global network of fine art logistics providers. #J-18808-Ljbffr



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