Branch Service Executive

6 days ago


hong kong, Hong Kong SAR China Hang Seng Bank Full time

Branch Service Executive (Teller) – Hang Seng Bank Join Hang Seng Bank as a Branch Service Executive (Teller) and play a vital role in delivering high‑quality customer service at our branches across Hong Kong. This position offers the opportunity to grow within a dynamic banking environment and contribute to the bank’s commitment to excellence. Benefits Attractive basic salary with a monthly counter service allowance Healthcare insurance coverage for you and your family Retirement benefit scheme with employer contribution Employee Share Purchase Plan Work‑life balance: 18 days paid annual leave plus additional leave categories (birthday, marriage, maternity, paternity, study, volunteer work) Preferential interest rate for staff housing loans of up to 100% of property valuation or purchase price Recognizable corporate training and development program Progressive career advancement opportunities Principal Responsibilities Provide quality service through efficient and customer‑friendly counter transactions Support excellent service delivery and ensure remarkable customer experience Deliver banking services and solutions by understanding customer needs and making appropriate referrals Support branch operations & services and adhere to relevant guidelines and procedures Promote e‑service registration and improve penetration, while delivering multi‑channel engagement Act as a change agent to drive business and servicing model transformation Qualifications – External Associate degree / higher diploma holder; or HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / "Attained" or above (including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered Strong service orientation with good interpersonal and communication skills Self‑motivated, attentive to detail, eager to learn with a positive attitude Strong level of customer centricity with a change mindset to cope with ongoing business transformation Proficient in both English and Chinese; ability to communicate in Putonghua is an advantage High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Location & Compensation Kowloon, Hong Kong SAR – HK$25,000.00–HK$30,000.00 per month (subject to final decision by RSS Management). Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. #J-18808-Ljbffr



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