Upper House Hong Kong – Reservations Officer

19 hours ago


Hong Kong Island, Hong Kong SAR China Swire Hotels Full time

Upper House Hong Kong – Reservations Officer Add expected salary to your profile for insights Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at Upper House Hong Kong? Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House. Job Overview This role assists a team to create unique and exceptional memories for our guests. We are committed to providing personalized and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role. Key Responsibilities Inputsand updates room reservations into the hotel’s property management system accurately. Handlesguest inquiries in relation to Hotel services, facilities and rates. Coordinateswith other operating departments such as Guest Experience, Housekeeping, Restaurant & Bar to arrange guest’s requirement. AlertsDirector of Reservations & Revenue in changes of room inventory. Upsellthe hotel’s products and services. Undertakesother duties and responsibilities as required by Management. Requirements 1 year working experience in hotel, catering or other service industry. A diploma or certificate holder in Hospitality Management or related disciplines. Familiar with theInfor Hospitality Management Solution (HMS) would be an. Strong interpersonal skills with a strong attention to details. Fully computer literate. Excellent command of both written and spoken English and Chinese, proficient in Putonghua or other language would be a definite advantage. Good team player and able to develop working relationships with colleagues. Benefits Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel? Join our wellness programme to elevate your mental and physical wellbeing Enjoy discounts at our restaurants, bars, and spa -- at all locations Be welcomed for the stylish you, if you got accessories, hair dyes or tattoo We offer attractive benefits and excellent career development opportunities to our team members. How to Apply Want to be one of us? Please send us your CV. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only. #J-18808-Ljbffr



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