MUFG | Analyst, Tech Operator, infrastructure

4 days ago

hong kong, Hong Kong SAR China MUFG Full time

Analyst, Tech Operator, Infrastructure

Apply locations: Hong Kong

Time type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: 10068068-WD

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Description:

  • Hardware - including PCs, dealer boards, and mobile devices (iTune MDM)
  • Software - including OS and application support for Windows 10/11, MS Office, Outlook, O365
  • Wyse terminal, Microsoft Teams phone, headset setup, configuration, firmware upgrade, and administration.
  • Set-up of new PCs and software installation/testing (desktop software and trading application clients)
  • Cabling management – include network patching (dataport, patch panel, switchport) for any device endpoint, labeling work, and maintain Cable ID inventory list
  • Basic network troubleshooting on physical connection isolation (e.g cable tester, cable tracing in patch panel)
  • Tier 1 support for voice platform (Microsoft Teams / IPC dealerboard)
  • Work with tier 2 support and International team for problem solving
  • Work with Trade floor support and Service desk on user support
  • System monitoring and patching on Windows and telephone devices
  • Hardware and software support in business areas (Trading floor, Back Office, Management)
  • Hardware and software inventory record management
  • Providing IT support service for users in Asia Regions

Requirements:

  • At least 3 years IT support experience
  • Experience working in Banking and Finance industry
  • Experience working in dealing room area will be an advantage
  • Hands-on experience supporting VIP staff locally and from other countries
  • Basic Voice platform knowledge (Microsoft Teams telephony, IPC dealerboard turret, private wire solution)
  • Basic operating system (Windows 10/11), office applications (MS Office, O365), networking knowledge
  • Good command of written and spoken English and Chinese
  • Self-motivated and able to work independently
  • Good troubleshooting skills and able to work under pressure
  • Need to work for system change during non-office hours.
  • May need to work during Public Holidays

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organizational fit, regardless of race, religion, or gender.

About Us

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative. They reflect who we are, who we want to be, and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them

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