Application Support Manager

6 days ago


Chap Wai Kon Village, Hong Kong SAR China Automated Systems (HK) Ltd Full time

Monitor application support team performance for timely and effective resolution of technical issues. Conduct regular review meetings with customers to discuss service performance and gather feedback. Manage internal resources to ensure adequate staffing and expertise for 7x24 support coverage. Prepare and present reports to customers detailing support metrics, trends, and insights. Oversee roster management for appropriate shift allocations and coverage. Collaborate with cross-functional teams to enhance application performance and reliability. Implement best practices and standard operating procedures for the support team. Provide coaching and mentorship to support staff, fostering a high-performance culture. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in application support management or a similar role. Strong understanding of IT service management (ITSM) frameworks and practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and present insights effectively. Experience with support ticketing systems and reporting tools. Experience in resource management, including scheduling and shift management. Relevant certifications (e.g., ITIL, PMP) are a plus. Application Questions How many years' experience do you have as an Application Support Manager? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Which of the following languages are you fluent in? About the Company Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong. We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States. Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries. #J-18808-Ljbffr



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