Customer Service Advisor
2 weeks ago
Customer Service Advisor (Serving VIP client) 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Handle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’ benefit and claim enquiries effectively and maintain satisfactory quality of customer service Maintain relationship with our customers through courtesy calls to maximize the level of satisfaction Provide, collect and manage customer data in full compliance to Bupa internal policies for the purpose of addressing customer enquiries Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members Carry out appropriate and adequate investigation for responsible complaint cases against designated team and resolve of any issue identified for the complaint, and minimize the negative impact Willing to work closely with the internal stakeholders to resolve members’ enquiries and provide timely updates to members and business partners. , Training and Experience Bachelor’s degree or above Valid IA license (General Insurance) or pass IIQA exam (Paper 1 and II) or relevant qualifications to fulfil the requirement of Licensed Insurance Intermediaries Minimum 2 years of experience in customer service environment and prefer exposure gained in life insurance or medical insurance Good knowledge of the Healthcare and medical insurance product and operations Good communication skills, professional telephone manner and complaint handling skills Strong sense of responsibility with high level of integrity and trust Great command of English, Mandarin and Cantonese Strong analytical, presentation and problem-solving capability Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc. Mong Kok, Hong Kong SAR HK$17,000.00-HK$21,000.00 1 month ago Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa. Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeA leading healthcare provider in Hong Kong is seeking a Customer Service Advisor for the Claims Enquiry Call Center. Responsibilities include delivering pre-authorization results and addressing member enquiries regarding claims. Candidates should possess a Bachelor's degree and at least 2 years of customer service experience, ideally in the insurance...
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Kowloon, Hong Kong SAR China BUPA Full timeA global health insurance provider is seeking a Regional Customer Service Advisor for its office in Hong Kong. This role requires fluency in English, Cantonese, and Mandarin, along with a strong emphasis on empathy and active listening. You will handle customer inquiries rigorously, ensuring quality communication and problem resolution. The position involves...
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Customer Service Advisor, Claims Enquiry
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kowloon, Hong Kong SAR China Bupa Full timeA leading healthcare provider in Hong Kong is seeking a Customer Service Advisor to serve VIP clients. In this role, you'll handle enquiries and support clients with insurance-related needs. Candidates should possess a Bachelor’s degree, valid insurance license, and a minimum of 2 years in customer service. Proficiency in English, Mandarin, and Cantonese...
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Kowloon, Hong Kong SAR China Union Alpha Talent Solutions Limited Full timeOur Client is a prominent MNC, and now have opening: The Advisor / Senior Advisor – HR Service Delivery will serve as the primary liaison for ensuring the seamless and timely execution of HR operations, with a strong emphasis on compliance, payroll accuracy, and governance of HR processes. This role is pivotal in fostering operational excellence by...
