Customer Service Advisor, Claims Enquiry
3 days ago
Customer Service Advisor, Claims Enquiry (Call Center) Responsibilities Deliver pre‑authorization results to members and handle enquiries throughout the pre‑authorization process in a professional and timely manner. Address members’ enquiries regarding pre‑authorization and claims details effectively and maintain satisfactory customer service quality. Provide, collect and manage customer data in full compliance with Bupa internal policies. Collaborate with customer service and claims teams to deliver a best‑in‑class end‑to‑end claims journey. Qualifications, Training and Experience Bachelor’s degree or above. Minimum 2 years of experience in a customer‑service environment and/or exposure in insurance or financial industry. Good knowledge of healthcare and medical insurance products and operations. Strong communication skills and a professional telephone manner. Strong sense of responsibility with a high level of integrity and trust. Proficient in English, Mandarin and Cantonese. Proficiency in Microsoft Office applications (Word, Excel, Chinese Word Processing). Benefits 5 days’ work per week. Comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefits, dental benefit, annual leave, examination leave, etc. Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa. Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that match your profile. All personal data of unsuccessful applications will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. #J-18808-Ljbffr
-
Bilingual Insurance Claims
3 days ago
Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeA leading healthcare provider in Hong Kong is seeking a Customer Service Advisor for the Claims Enquiry Call Center. Responsibilities include delivering pre-authorization results and addressing member enquiries regarding claims. Candidates should possess a Bachelor's degree and at least 2 years of customer service experience, ideally in the insurance...
-
Customer Service Advisor
2 weeks ago
kowloon, Hong Kong SAR China Bupa Full timeCustomer Service Advisor (Serving VIP client) 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Handle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’...
-
Regional Customer Service Advisor
5 days ago
Kowloon, Hong Kong SAR China BUPA Full timeJob Description: Regional Customer Service Advisor Location: The Quayside, Hong Kong Permanent Full Time - 38.75 hours per week, rotating shifts including weekends and public holidays Competitive Salary 3 x roles available We make health happen At Bupa, we're here to help people live longer, healthier, happier lives - and make a better world. As a Regional...
-
Customer Service Advisor
3 days ago
Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeResponsibilities Deliver pre‑authorization results to members and handle inquiries throughout the pre‑authorization process in a professional and timely manner. Address members’ enquiries in the pre‑authorization and claims details effectively and maintain satisfactory quality of customer service. Provide, collect and manage customer data in full...
-
Customer Service Advisor
3 days ago
Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeHandle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’ benefit and claim enquiries effectively and maintain satisfactory quality of customer service Maintain relationship with our customers through courtesy calls...
-
Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeA leading health insurance provider is seeking a Customer Service Representative in Hong Kong to manage enquiries for VIP clients with a focus on professionalism and satisfaction. The role involves addressing benefit claims and maintaining strong customer relationships. Candidates should possess a Bachelor’s degree, relevant insurance qualifications, and...
-
kowloon, Hong Kong SAR China Bupa Full timeA leading healthcare provider in Hong Kong is seeking a Customer Service Advisor to serve VIP clients. In this role, you'll handle enquiries and support clients with insurance-related needs. Candidates should possess a Bachelor’s degree, valid insurance license, and a minimum of 2 years in customer service. Proficiency in English, Mandarin, and Cantonese...
-
Claims Manager – Life Insurance
5 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeA leading insurance company based in Hong Kong is looking for an Assistant Claims Manager to oversee claims quality and ensure service standards are met. The candidate should have at least 5 years of experience in the life insurance industry, including supervisory roles, and possess analytical and communication skills. This role involves handling claims...
-
Regional Customer Service Adviser
2 weeks ago
Kowloon, Hong Kong SAR China Bupa Full timeRegional Customer Service Adviser Location: The Quayside, Hong Kong Job Type: Permanent, Full Time – 38.75 hours per week, rotating shifts including weekends and public holidays At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. As a Regional Customer Service Advisor, you’ll be at the heart of that...
-
Customer Services Representative
2 weeks ago
Kowloon, Hong Kong SAR China Interactive Brokers Full timeJoin us to apply for the Customer Services Representative role at Interactive Brokers . Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our...