Associate, Hotline Participant Services, Post Trade
5 days ago
Associate, Hotline Participant Services, Post Trade Job Summary: The Participant Services (PS) team serves as the primary contact point for Post Trade’s Clearing Participants and Investors Participants, providing responsive support through daily phone and email inquiries. In addition to managing mass communications and engaging in operational projects, the team plays a critical role in ensuring seamless service delivery across cash and derivatives markets. Job Duties: Responsibilities: Deliver and oversee timely, accurate, and professional phone and email support to participants in cash and derivatives markets, ensuring all inquiries are handled with courtesy and precision. Manage participant complaints and service dissatisfaction with empathy and efficiency, driving prompt resolution while upholding exceptional service standards. Collaborate with internal departments to resolve daily operational issues, escalating suggestions and complaints to relevant teams and maintaining robust feedback loops for continuous improvement. Administer requests related to broadcast messaging, ensuring data integrity and timely updates to all records. Proactively identify and implement opportunities to enhance service delivery and operational efficiency; lead or support initiatives that drive process optimization and risk mitigation. Facilitate internal and external training sessions on services, operational procedures, and new product offerings to ensure stakeholder readiness and compliance. Undertake additional projects and tasks assigned by the supervisor, contributing to team objectives and organizational priorities with agility and accountability. Ensure accurate documentation of operational procedures, process flows, business requirements, and functional specifications. Requirements: University degree in Finance, Business Administration, Economics, or related disciplines. Knowledge of clearing / settlement / nominees / custodial operations in Hong Kong and Global market. At least 3-5 years of relevant experience, preferably in well-established financial organization. Candidate with fewer experiences can consider an officer role instead. Proven client service experience, including direct client interaction, issue resolution, and service delivery in a professional and timely manner. Proactive, flexible, innovative, ability to multi-task and work under pressure. Team player with excellent communication, interpersonal and analytical skills. Excellent command of written and spoken English and Chinese. Proficiency in Putonghua is an advantage. Skilled in diagnosing complex problems, formulating actionable solutions, and leading end-to-end implementation to drive measurable impact. Familiar with MS Word, Excel, Access, and Chinese Word Processing; proficiency in Macros and VBA is an advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. #J-18808-Ljbffr
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Post-Trade Hotline
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeA leading financial services firm in Hong Kong is seeking an Associate for Hotline Participant Services in Post Trade. The role involves delivering exceptional phone and email support to market participants and managing their inquiries. Candidates should hold a degree in Finance or a related field with 3-5 years' experience in financial organizations....
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VP, Post-Trade Network
2 weeks ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited (HKEX) Full timeA leading financial services company in Hong Kong seeks a Vice President for Network Management and Participant Services. This role involves maintaining efficient clearing and settlement arrangements, building partnerships within the local financial ecosystem, and driving business transformation. The ideal candidate has significant experience in post-trade...
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VP, Post-Trade Networks
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeA leading financial services organization in Hong Kong is seeking a Vice President for Network Management and Participant Services. The role requires strong leadership capabilities and a proven track record in post-trade products and services. Responsibilities include building strategic relationships, managing operational enhancements, and driving business...
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Officer, Depository
3 days ago
hong kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited (HKEX) Full timeOfficer, Depository & Participants Services, Post-Trade (6 months contract) Company Introduction: We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day....
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Vice President
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeVice President - Network Management and Participant Services Add expected salary to your profile for insights We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and...
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Vice President
2 weeks ago
Hong Kong Island, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited (HKEX) Full timeVice President - Network Management and Participant Services Join to apply for the Vice President - Network Management and Participant Services role at Hong Kong Exchanges and Clearing Limited (HKEX) 2 days ago Be among the first 25 applicants We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and...
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Associate, Network Management
5 days ago
hong kong, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeAssociate, Network Management & Participant Services The Participant Services (PS) team serves as the primary contact point for Post Trade’s Clearing Participants and Investors Participants, providing responsive support through daily phone and email inquiries. In addition to managing mass communications and engaging in operational projects, the team plays...
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Pre-Sales Associate
5 days ago
Hong Kong Island, Hong Kong SAR China Broadridge Full timeRole Overview We are seeking a Pre‑Sales Associate to join our Post Trade solution team within Broadridge’s Capital Markets in Asia Pacific, based in Hong Kong. As part of the International Solutions Sales Team, you will play a key role in driving growth for our International Post Trade product and service offerings across multiple asset classes...
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Vice President
2 weeks ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of...
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Participant Services
5 days ago
hong kong, Hong Kong SAR China Hong Kong Exchanges & Clearing Ltd Full timeA leading financial organization in Hong Kong is looking for an Associate in Network Management & Participant Services. You will provide professional support via phone and email to market participants, manage complaints, and improve operational efficiency. Candidates should have relevant experience in finance, strong client service skills, and fluency in...
