Officer, Customer Services

1 week ago


Hong Kong Island, Hong Kong SAR China Dah Sing Financial Group Full time

Responsibilities Achieve SME hotline's service level Handle customer enquiries, feedbacksplaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns enquiries, campaign registration and business referrals Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank Achieve all objectives set by Management from time to time Support on-the job training / attachment to train-up new staff ply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements Secondary education with minimum 3 years' relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications andpetencies are required Self-motivated, independent with goodmunication and interpersonal skills Goodmand of written and spoken English, Cantonese & Mandarin Please note that only shortlisted candidates will be notified. Job ID 3704 #J-18808-Ljbffr



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