Desktop Engineer

Desktop Engineer / IT Administrative Assistant (Finance, Central area) Client Description Regional corporate finance corporation Job Description Responsibilities Provide technical support/solutions for end user computing technology and equipment Front-line problem support, prioritization and fixing, collaborating with technology teams and local vendors Provide high quality administration support on Microsoft Windows environment Perform level 2-3 hands-on desktop support, troubleshooting and configuration Define and maintain the Windows desktop standard build, documentation and procedures Responsible for computer deployment and ensure the Windows patching level up to date Provide IT support during BCP, conduct desktop products evaluations Co‑ordinate with external vendors on hardware / software inquiries and maintenance Ticketing system to record and update all user requests and reported problems in a timely manner Establishing baseline images on operating systems not limited to Windows 7 and Windows 10 Manage the lifecycle of endpoints through activities not limited to patching, hardening, testing and validating with existing/new technologies deploy to an endpoint Provide Level 2 support Perform ad-hoc duties as required IT Administrative Assistant Responsibilities Support the end to end IT procurement process and related clerical work Maintain IT inventory control Assist with the general support for day-to-day delivery activities including the on-site vendors Vendors, Contracts and IT (software and hardware) Assets Management Responsible for IT procurement, placing and expediting orders for supplies, verifying receipt of supplies Work with Finance department to settle the IT invoices and IT asset inventory management Communicating with vendors for product details or price questions, negotiating contracts to get the desired pricing Maintain supplies inventory by checking stock to determine inventory level Assist IT team to manage user windows and application accounts, documentation, accounts provisioning and de-provisioning and house keeping Perform ad-hoc duties as required Job Requirements Desktop Engineer Requirements Bachelor in Computer Information Systems or related disciplines Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician would have a definite advantage 5-year hands‑on desktop engineering experience in a Banking, Finance, Accounting institution or any other regulated industry sector Proficient in Windows, MS Desktop Applications, Adobe Product, Anti‑Virus, MDM, MS O365, Bitlocker, problem diagnosis tools, remote support tools, deployment and patching tools, ticketing system Experience with administering and managing AD Group Policies Experience with PC cloning process, maintenance of images, and PC migrations Positive "can‑do" attitude, proactive, independent, self‑motivated, result‑oriented and able to work with challenges and continually keeps up to date with new technologies and adapt to fast changes. Good command of English and Chinese (Putonghua is an advantage). Good interpersonal skills, telephone manner and service attitude IT Administrative Assistant Requirements Bachelors in Business Administration or related disciplines Proficiency in MS Office (including Chinese word processing) 4 year’s prior work experience in corporate or client facing environment At least 2 years of clerical and administrative work experience (preferably gained in IT field) Good interpersonal skills and capability to work with all levels of people Attention to detail and solid organization skills, including multitasking and time management Analytical and detail oriented Good command of English and Chinese (Putonghua is an advantage). #J-18808-Ljbffr