Desktop Support Engineer

1 day ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

SW9416 |04 Dec 2017 Desktop Support Engineer (iBank) Provide on‑site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation Perform basic hardware moves and changes Record and manage all incidents and requests in ticket‑tracking system Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer Proactively inform management of trends, significant problems and expected delays. Provide other IT‑related support as required by the business (Holiday, off‑hour and BCP Support) Test applications as required by the business before rollout Documentation of products and processes Qualifications 2 years+ of IT support experience Experience in delivering Superior Customer Service experience preferably with the banking support is an advantage Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite Solid understanding of Intel based PC hardware/peripherals Ability to make sound decisions following approved procedures in a fast paced environment Ability to effectively manage multiple tasks occurring simultaneously Ability to work independently with little supervision #J-18808-Ljbffr



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