Manager, Operational Risk Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Sun Life Financial is a leading international financial services organization providing insurance, wealth, and asset management solutions to individuals and corporate clients. We operate in many markets worldwide including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia, and Bermuda. Job Description This role will be responsible for supporting the business on the implementation and ongoing management of the organization’s operational risk management framework and for supporting second line control testing of critical controls and supporting the business to identify, assess, and mitigate operational risks. The incumbent will also support the Director of Operational Risk Management on operational related risk management and oversight activities. Responsibilities Support the business on the implementation of the operational risk management policy and operating guidelines, including communicating requirements to business functions, implementing effective processes to ensure policy compliance and performing quality assurance testing of arrangements. Provide support on new enterprise risk management programs and initiatives, including Operational Resilience (OSFI E21 Guideline), Third Party Risk Management (OSFI B10 Guideline), and risk oversight on Cyber, IT, data and Information Management areas. Work with cross‑functional teams to conduct risk assessments to identify, assess, and address operational risks across the organization, and provide guidance and training to business unit stakeholders on methodologies and risk assessment best practices. Provide support on second line control testing over key and critical controls of operational processes, including monitoring the implementation of risk mitigation actions and validating ongoing effectiveness of controls. Provide guidance to business unit stakeholders and maintain governance, risk management and compliance (GRC) solutions, notably the Archer platform. Requirements Bachelor’s degree in a related field (e.g., business, finance, risk management, IT, data or a related discipline). 5‑7 years of experience in Risk Management, Internal Controls, Third‑Party Risk Management, IT Audit, Digital or Data Governance or a related field. Strong understanding of risk management frameworks, risk assessment methodologies, and control design and testing. Excellent communication and interpersonal skills, with the ability to influence and communicate complex concepts to a diverse audience. Proactive and adaptable mindset with the ability to thrive in a fast‑paced and rapidly evolving industry and organization. Demonstrated ability to effectively collaborate with cross‑functional teams, including Operations, IT, procurement, legal, and business unit stakeholders. Experience with Agile methodologies and practices. Knowledge of IT controls, AI, digital and data governance principles. Benefits: 5‑day work week, attractive salary, MPF, group life and group medical insurance, and excellent career development opportunities for the right candidate. We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purposes). #J-18808-Ljbffr