Customer Escalation Specialist II
2 weeks ago
Provide world class customer support through emails and phone calls for users. Handle the escalation from the Customer Service Team. Help users troubleshoot any issues they experienced. Be the advocate of Uber’s technology and communicate to potential partners. Deliver high quality user support and user satisfaction while solving complex inbound or outbound issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support. Troubleshoot technical issues or problems driver experience. Work on both phone and ticket-based cases, if relevant, and resolve escalations. May perform root cause analysis and present findings. Highlight common ticket types / issues to Team Lead. The Experience You'll Bring Self-driven, independent, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users. Strong communication skills whether through phone or messaging or face-to-face. Fluency in Cantonese is a must, fluency in English is preferred. Ability to persuasively demonstrate product and industry knowledge to users and problem solving skills. Strong interpersonal skills to build and maintain relationships. Good knowledge of the industry is a plus. At least 1 year experience in the customer service industry. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. #J-18808-Ljbffr
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Safety Training Specialist II
1 week ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Full timeSafety Training Specialist II (In Training) Join to apply for the Safety Training Specialist II (In Training) role at Cathay Pacific Safety Training Specialist II (In Training) 3 days ago Be among the first 25 applicants Join to apply for the Safety Training Specialist II (In Training) role at Cathay Pacific Role IntroductionReports to: Assistant Manager...
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Hong Kong Island, Hong Kong SAR China Uber (Asia) Limited Full timeA leading technology company in Hong Kong is seeking a dedicated Customer Support Specialist to provide exceptional user support through various channels. The ideal candidate will have at least 1 year of experience in customer service and fluency in Cantonese, with English skills preferred. Responsibilities include troubleshooting technical issues and...
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Specialist II, Sales Representative GC
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Hong Kong Island, Hong Kong SAR China Nike Full timeSpecialist II, Sales Representative GC at Nike Join Nike as a Specialist II Sales Representative, driving product assortment, forecasting, and sales planning for general consumer retail. Responsibilities Design, implement assortment plans, product forecasting, and sales planning. Work closely with internal teams on seasonal business plans based on financial...
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Hong Kong Island, Hong Kong SAR China FUND TREND LIMITED Full timeOverview We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience. Key Responsibilities Manage group medical inbound customer enquiries...
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Customer Service Officer, INV Specialist
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hong kong, Hong Kong SAR China Standard Chartered Full timeCustomer Service Officer, INV Specialist 1 day ago Be among the first 25 applicants About Mox Bank Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create: Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth,...
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hong kong, Hong Kong SAR China Hang Seng Bank Full timeA prominent financial institution is looking for a Branch Service Manager II. This role involves managing servicing requests and coaching team members to improve customer service. The ideal candidate should have a secondary school education, 2-5 years of experience, and strong communication skills in both English and Chinese. This position emphasizes...
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Project Engineer
2 weeks ago
hong kong, Hong Kong SAR China Anlev Elevator Group (Anlev) Full timeProject Engineer (MOD/NI) - Lifts and Escalators Join to apply for the Project Engineer (MOD/NI) - Lifts and Escalators role at Anlev Elevator Group (Anlev) Established in 1977, ATAL Engineering Group ("ATAL") is a leading electrical and mechanical ("E&M") engineering and technology service provider, with headquarters in Hong Kong and operations in Macau,...
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Hong Kong Island, Hong Kong SAR China DBS Bank Full timeOverview SA/AVP/VP, Specialist, Know Your Customer, Private Banking – DBS Bank Join to apply for the SA/AVP/VP, Specialist, Know Your Customer, Private Banking role at DBS Bank. Responsibilities Responsible for the planning, leadership, innovative problem resolution, analysis, review and reporting of the team Responsible for the development of new methods...
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hong kong, Hong Kong SAR China Sabre Corporation Full timeAccount Management Operations Specialist – Hospitality Solutions Join to apply for the Account Management Operations Specialist – Hospitality Solutions role at Sabre Corporation We are seeking an Account Management Operations Specialist to join our global Hospitality Solutions team, where innovation knows no borders. This team leads with...
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Hong Kong Island, Hong Kong SAR China City University of Hong Kong Full timeA renowned university in Hong Kong is seeking an Executive Officer II (Accounting) to join the Faculty of Law's administrative team. The successful candidate will support financial functions and assist in various administrative tasks. Applicants should have a Bachelor's degree in Accounting, Finance, or Business Administration, alongside at least 3 years of...
