Customer Support Specialist – Leading Global Insurer

1 week ago


Hong Kong Island, Hong Kong SAR China FUND TREND LIMITED Full time

Overview We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience. Key Responsibilities Manage group medical inbound customer enquiries and complaints from various touchpoints, including calls, emails, written correspondence, and social media channels Establish and maintain good customer relationships by providing one-stop customer care services Provide after-sales service to customers, including policy endorsements and claims handling Ensure service delivery meets company standards and complies with internal and regulatory requirements Ensure the accuracy of data and activities logged in the system Support initiatives and projects assigned to drive process improvements Requirements Holder of IIQE (Paper I & II) qualifications At least 3 years of experience in an inbound call center environment with a focus on customer service, complaint, and claims handling Group medical knowledge and experience are essential Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills Fluency in Cantonese, good command of English and Mandarin would be an advantage Proficient in MS Word, Excel, PowerPoint, and Chinese Word Processing #J-18808-Ljbffr



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