Customer Service Hotline Specialist – General Insurance

Officer, Customer Service Hotline (General Insurance) Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work...

A leading insurance provider in Hong Kong is looking for a Customer Service Supervisor to manage their hotline team. The role involves coaching service specialists, investigating complaints, and preparing management reports. Ideal candidates should have at least 5 years of customer service experience in a call centre, including supervisory experience....

An international hospitality group providing loyalty solutions and concierge services for premium members. Requirements Higher Diploma holder or above 2 years or above customer service experience in hotline services Solid experience in service support via phone calls, emails and online chats Background gained from hotels or aviation industry is highly...

We are seeking an experienced Customer Service Officer/ Admin Assistant (General Insurance) to join our team at Frankfurt Insurance Agency Company Limited in the Wan Chai District. As part of our dynamic and growing company, you will play a vital role in supporting our Insurance business and ensuring the smooth running of our general insurance operations....

Distribution Support Specialist (Life Insurance) Ensure all enquiries (hotline and written) received from IFAs are handled and resolved within the performance and quality standards Handle complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers’ satisfaction Provide support for IFAS and internal...

Customer Service Senior Officer/Officer - Life Insurance Responsibilities Provide extraordinary services to customers and sales channels via hotline, walk‑in, video conference, written and email. Work independently to address enquiries accurately and effectively while maintaining professional and satisfactory quality of customer service. Communicate and...

A leading financial institution in Hong Kong is seeking a Customer Services candidate to address inquiries related to life insurance via hotline and email. Candidates should possess a minimum qualification of matriculation, and at least 2 years of customer service experience in the insurance sector is preferred. The role involves resolving problems, offering...

A leading insurance firm in Hong Kong is looking for a Customer Care Consultant. The role involves providing professional customer services for General Insurance claims and maintaining high-quality service. Fresh graduates and candidates with three or more years of experience may apply, with proficiency in Cantonese and English being essential, and Mandarin...

A leading health insurance provider in Hong Kong seeks an Underwriting Specialist to serve as a vital link between the company and customers. Responsibilities include proactive customer engagement and risk assessment of new business applications. Candidates should possess at least 2 years of customer service experience, fluent in Chinese and English, with...

Add expected salary to your profile for insights Manage and supervise the customer service hotline team to achieve target set and follow company’s operation guidelines and procedures Conduct coaching and provide constructive feedback to Service Specialists for improvement Investigate customer complaints and comply with internal compliant management...