Assistant Manager, Outreach BDO

Assistant Manager, Outreach BDO Join to apply for the Assistant Manager, Outreach BDO role at Standard Chartered. Be among the first 25 applicants. Job Summary Responsible to explore new business including but not limited to Deposit, Payroll, Credit card, Mortgage referral, and more. Deliver financial objectives and achieve NSR target. Meet client satisfaction and other metrics. Responsibilities Acquire new business under the jobholder’s responsible area and ensure that high quality services are provided to clients consistently. Cross sell appropriate banking products to clients. Ensure compliance with bank policies such as Code of Conduct, CDD, PDPO and Money Laundering Prevention. Achieve assigned individual financial, non‑financial, and customer experience & risk management targets by maximizing business prospects and cross‑selling opportunities. Acquire all segment NTB clients through branch network, call programs, outreaching channels, and provide servicing to clients through various channels and internal referrals. Exercise necessary risk assessment procedures while handling new account opening such as checking clients’ supporting documents and understanding clients’ financial background. Deliver high quality customer service while handling client inquiries and requests. Attend team meetings, briefings and training to keep up banking knowledge and skills and provide constructive ideas about workflow streamlining and improvement. Comply with all applicable money laundering prevention procedures and report suspicious activity. Comply with all relevant policies and procedures covering regulatory, local and group requirements. People & Talent Lead through example and build an appropriate culture and values. Set tone and expectations from the team. Provide ongoing training and development of people, ensuring holders of all critical functions are suitably skilled and qualified. Employ, engage and retain high quality people with succession planning for critical roles. Review team structure and capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance. Risk Management Comply with all relevant risk management requirements stated in policies and procedures. Implement control procedures outlined in various Branch Operations Manuals or Procedure Manuals. Ensure control requirements in the relevant procedures are fully implemented. Governance Ensure compliance with internal and external regulatory requirements at all times. Perform regulated activities such as Securities Account Opening, Bond Account Opening, and iBond/Silver Bond/Green Bond subscription. Assess effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls. Regulatory & Business Conduct Display exemplary conduct and adhere to the Group’s Values and Code of Conduct. Embed highest standards of ethics, including regulatory and business conduct. Identify, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders MD & Head, Corporate Partnerships, Hong Kong MD & Head, Distribution Network, Hong Kong Executive Director & Head, Affluent Acquisition & Alliance Executive Director & Head of respective Region, Distribution Network Team Head / Associate Director & Team Head / Director & Team Head, Business Development, Affluent Acquisition & Alliance Staff at Branch such as Relationship Managers, SBSM, BSM, CSM, CSA, etc. Staff of Corporate Partnerships, e.g. Corporate Solutions RM, Retirement Services Specialist, Mortgage Sales, etc. Product Specialists. Other Departments in Retail Banking. Other Relationship Managers - overseas. Ideal Candidate Education: Diploma or above. Languages: Chinese, English, and Putonghua. Technical Competencies Client Management. Presentation Skill. About Standard Chartered We’re an international bank. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. If you’re looking for a career with purpose, we want to hear from you. Our Purpose & Values Do the right thing and be assertive, challenge one another, and live with integrity. Never settle, continuously strive to improve and innovate. We are better together, embracing diversity and inclusion. What We Offer Competitive salary and benefits aligned with our Fair Pay Charter. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits. Time‑off including annual leave, parental/maternity leave (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days) combined to at least 30 days. Flexible working options based around home and office locations. Proactive wellbeing support through Unmind and other digital platforms. A continuous learning culture to support growth and upskilling. An inclusive and values‑driven organisation that celebrates diversity. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Banking Referrals increase your chances of interviewing at Standard Chartered by 2x. #J-18808-Ljbffr