Customer Service Officer

4 days ago

Hong Kong Island, Hong Kong SAR China HSBC Full time

Customer Service Officer (Premier Centre) We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre) . Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Principal Responsibilities Provide quality customer service through accurate and efficient counter transactions at branch Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues Promote digital banking services and products and encourage customers to migrate to digital Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements Ensure compliance of both general and anti‑money laundering and anti‑terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies Work at multiple locations available across branches in Hong Kong, Kowloon, and New Territories Qualifications Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred Customer centric mindset with commitment to deliver quality service Self‑motivated and adaptable to a service environment Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage. Customer or teller service experience preferred Candidate with less experience will be considered for a Customer Service Officer role You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited #J-18808-Ljbffr

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