Platinum Client Service Partner, Private Banking Ops

Job Summary Platinum Client Service specialist, Private Banking and Affluent is responsible for providing a superior client experience to a certain set of Affluent Clients (also known as ‘Platinum clients’) in fulfilment of their requests across the entire client journey. Duties include facilitating new service offering, ongoing servicing, and digital enablement. This role requires enabling differentiated service levels for such clients while providing a higher level of visibility and transparency of the process to our frontline and clients. The role works closely with key staff in frontline, Client Service Managers, Credit Risk and Credit Operations, Banking and Wealth Management Operations, product teams, Legal and Compliance to fulfil client needs on an ongoing basis. Core Responsibilities Assess new Platinum clients’ requests from frontline or market heads across the entire client journey, including product opening, credit process, asset transfer, and other ongoing service requests. Institute an ongoing rhythm with frontline to proactively get details of upcoming Platinum client service requests to forecast and enable requisite attention and resourcing across teams. Assess client needs, incoming portfolio, and determine which teams across business, operations, risk, and technology/digital teams are required to fulfil each client request. Proactively liaise with such teams to enable fulfilment of these requests, primarily focusing on providing superior client service, visibility, and transparency of the entire process to Frontline and clients. Drive client digital adoption and access, enabling them to use new digital offerings and products (e.g., Online equities, Private Banking Mobile app). Define service levels across each of the sub‑processes in the client journeys (Credit Risk, Credit Operations, Product fulfilment, Asset Transfer, Ongoing Servicing, WM Operations, Digital Adoption). Define, measure, and publish scorecards to senior management and Private Banking COOs on these service levels; mitigate concerns by proactively taking measures and escalating to management where necessary. Qualifications 7+ years of experience in Private Banking or Wealth Management, specifically in front‑office or operations. Proven history of managing key stakeholders and driving transformation. Able to multitask and manage different initiatives simultaneously. Deep operational understanding of private banking and ability to provide guidance on new bespoke and ad‑hoc processes to support business growth. In‑depth knowledge of securities and OTC products is an advantage. Proficiency in Microsoft Office. Strong verbal, presentation, and written communication skills. Academic or professional education: Degree in Banking or equivalent field preferred.Languages: Ability to communicate in English, Chinese, and Cantonese is preferred. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. We celebrate your unique talents and look forward to the talents you can bring. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. When you work with us, you'll see how we value difference and advocate inclusion. **Together We**:- Do the right thing, assertive, challenge one another, live with integrity, and put the client at the heart of what we do.- Never settle, continuously strive to improve and innovate, keep things simple, and learn from doing well and not so well.- Be better together; we can be ourselves, inclusive, see more good in others, and work collectively to build for the long term. What We Offer Competitive salary and benefits in line with our Fair Pay Charter, supporting mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical, and life insurance, with flexible voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), plus at least 30 days minimum of combined annual and public holiday. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support via Unmind, a market‑leading digital wellbeing platform, resilience development courses, global Employee Assistance Programme, sick leave, mental health first‑aiders and self‑help toolkits. Continuous learning culture with opportunities to reskill, upskill, and access physical, virtual, and digital learning. Inclusive, values‑driven organisation that embraces and celebrates diversity across teams, business functions, and geographies. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Banking #J-18808-Ljbffr