Full Time Educator

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time
Full Time Educator (Sales) | HK International Airport

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job

Guest Experience

  • Interact with guests to ensure a great experience in a manner that values their time.
  • Assess guests' needs to provide customized, effective purchase and return solutions.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to-end guest experience by conducting accurate transactions and executing omnichannel programs according to company standards.
  • Dynamically engage with guests and attend to multiple store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action.
  • Inform guests of local community programs and execute community projects and initiatives.

Working with Others

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
  • Establish supportive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

  • Perform product presentation tasks according to company standards.
  • Use in-store technology to support operations and provide positive guest experiences.
  • Perform cleaning tasks as needed to maintain the store environment.
  • Understand and adhere to safety policies and procedures.
  • Perform work in accordance with applicable policies and regulations.

What We Look For

  • Inclusion & Diversity: Creates/supports an inclusive environment.
  • Integrity/Honesty: Behaves in an honest and ethical manner.
  • Guest Experience: Enjoys working and connecting with guests.
  • Personal Responsibility: Accepts responsibility for actions; is dependable.
  • Self-Awareness: Is aware of how actions may affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals.
  • Enthusiasm: Is enthusiastic about work and looks for ways to engage.

Job Requirements

  • Legally eligible to work in the jurisdiction of the store.

Availability

  • Willing to work a flexible schedule.

Other Willingness Requirements

  • Willing to move through a store for most of a shift.
  • Willing to work as part of a team and complete some work independently.

Job Assets (i.e., nice to have; not required)

  • Education: High School or Secondary School diploma equivalent or above.

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at In your email, please include the position title, the location of the position, and the nature of your request.

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