Officer, Service Audit
7 days ago
Update your details, view your application and progress.
Join UsIf you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.
Officer, Service Audit- Conduct on-site inspections and service quality audits for ground operations, cabin services, and customer-facing areas.
- Document and report audit findings, highlighting service gaps and areas for improvement.
- Collect and compile data from service audits, passenger feedback, and satisfaction surveys.
- Support the analysis of service trends and assist in preparing reports for management review.
- Coordinate with relevant departments to track and follow up on the implementation of corrective actions.
- Ensure a complete feedback loop for all identified service quality issues.
- Maintain accurate records of audits, reports, and performance data.
- Assist in preparing presentations, audit schedules, and regular updates for the Assistant Manager and management.
- Work closely with internal departments to facilitate service improvement initiatives.
- Ensure clear and effective communication of service quality expectations and feedback.
Requirements
- Bachelor's degree in Business Administration, Aviation Management, Quality Management, Hospitality, or related field.
- Minimum of 3 years of experience in service quality management, airline operations (ground services and/or cabin services preferred), or customer experience roles.
- Proven experience in audits, performance evaluation, and implementing service improvement initiatives, preferably within the aviation or hospitality industry.
- Strong verbal and written communication skills, with the ability to present findings and recommendations effectively in both Chinese/Mandarin and English.
- Ability to identify service gaps and ensure high standards in auditing.
- Proficient in collecting and organizing data for performance evaluation.
- Collaborative mindset to work effectively with cross-functional teams.
- Understanding of customer service principles and a commitment to enhancing the passenger experience.
Advertised: 06 Dec 2024
Applications close:
-
Financial Services Professional
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeWe are looking for a Financial Services Professional with expertise in internal audit to join our team in Hong Kong. In this role, you will participate in the formulation of annual audit plans, conduct audits, and analyze data to identify risks and opportunities for improvement. Key responsibilities include:Conducting audits to identify internal control...
-
Summer Internship in Audit Services
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full timeWe are seeking talented individuals who share our passion for delivering exceptional services and making a positive impact on our clients' businesses. As an Audit professional at KPMG China, you will have the opportunity to:Foster Strong Client RelationshipsBuild trust with clients by providing personalized service and tailored solutions that meet their...
-
Officer, Customer Services
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeOfficer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...
-
Audit Position
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full timeAt JC Executive Search, we are seeking an experienced Audit Senior to join our team. As an Audit Senior, you will be responsible for performing audit assignments mainly in accordance with HKFRS/IFRS and tax calculations.You will work closely with clients and colleagues to coordinate job tasks, particularly with small and medium-sized enterprises (SMEs)....
-
Property Services Officer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full timeAbout the JobWe are looking for a Senior Property and Facility Officer to join our team at Hong Yip Service Company Limited. As a key member of our property management team, you will be responsible for providing high-quality services to our clients.The successful candidate will have the following skills and qualifications:* Diploma or above in a related...
-
Audit Services Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeAbout the Role:This challenging role involves evaluating the effectiveness of internal controls, identifying areas for improvement, and providing sound recommendations to business stakeholders. As a senior member of our team, you will play a key part in shaping our audit strategy and ensuring that our banking operations are efficient and compliant with...
-
Auditing and Accounting Role
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GP Batteries Full timeJob RequirementsWe are seeking a highly skilled Auditing and Accounting Professional to join our team at GP Batteries.The successful candidate will have a strong background in accounting and auditing, with a degree or high diploma in Accounting or a related discipline.You should also have 2-4 years of relevant work experience in accounting and auditing, and...
-
Audit and Compliance Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJob DescriptionKey Responsibilities:Conduct on-site inspections and service quality audits for ground operations, cabin services, and customer-facing areas.Document and report audit findings, highlighting service gaps and areas for improvement.The selected candidate will be responsible for collecting and compiling data from service audits, passenger...
-
Audit Partner
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OSOME Full timeWe're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged...
-
Auditing Professional
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full timeAt ACCA Careers, we invite ambitious students to embark on a rewarding internship experience with our esteemed client, KPMG China. As an Audit professional, you will play a pivotal role in delivering high-quality services to clients across diverse industries.About the JobAs a Summer Intern in Audit Services, you will be part of a dynamic team that focuses on...
-
Audit Leadership Position
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China OSOME Full timeCompany OverviewWe are a cutting-edge fintech startup called OSOME, dedicated to making the lives of entrepreneurs easier. Our mission is to help businesses remove administrative tasks from their daily routine, allowing them to focus on what matters most.We have developed a unique solution that combines software as a service with human oversight to provide...
-
Audit Partner
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OSOME Full timeWe're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged...
-
Auditing Department Head
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China OSOME Full timeAbout UsOSOME is a forward-thinking fintech company striving to empower entrepreneurs by streamlining administrative tasks. We've created a one-of-a-kind solution that seamlessly integrates software and human expertise to deliver prompt services.Our global team spans 5 countries and comprises over 450 skilled professionals. We're driven by a passion for...
-
Senior IT Audit Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China CITIC Bank International Limited Full timeAbout the RoleWe are seeking a highly skilled Senior IT Audit Manager to join our team at China CITIC Bank International Limited. As a key member of our Internal Audit department, you will play a crucial role in ensuring the effective management of IT risks across the organization.Key Responsibilities:Develop and implement comprehensive audit plans to assess...
-
Audit Partner Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OSOME Full timeWe're Osome, a fintech startup that empowers entrepreneurs by simplifying their financial lives.Our unique solution combines software with human expertise to provide real-time services, helping thousands of businesses streamline their accounting and bookkeeping processes.To support our growth plans, we're seeking talented professionals who can take on...
-
Internal Audit Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeRole OverviewDBS Bank's Group Audit team is seeking an experienced Risk Management and Control Specialist to join our team.Key ResponsibilitiesProviding independent audit assurance services to the Board and Executive Management.Planning, leading, and performing audits in accordance with departmental and professional standards.Managing assignments efficiently...
-
Customer Service Officer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...
-
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeTo participate in development, implementation, validation and enhancements of credit risk analytics tools to Corporate Banking, Retail Banking and Treasury. This would include IFRS 9 ECL models and internal credit scorecards for the purpose of risk quantification, internal risk management and regulatory compliance. Main Responsibilities: Design, formulate...
-
Internal Audit Expert for Corporate Banking
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full timeJob Description:Ambitious auditors with experience in anti-money laundering (AML) are sought after to lead the internal control environment of our corporate banking client.About the Role:This Senior Internal Auditor position is a key component in ensuring compliance and risk management within the organization. The successful candidate will be responsible for...
-
Senior Audit Professional
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full timeWe are looking for a highly skilled Audit Senior to join our team at JC Executive Search. As a seasoned professional, you will be responsible for delivering high-quality audit services to our clients, with a focus on accuracy and integrity.Your key responsibilities will include:Performing audit assignments for HKFRS / IFRS and tax calculationLiaising with...