Assistant Manager-Service Branch

Assistant Customer Service Manager Location: North Point Job Details: Onsite Full Time Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results. What you’ll do Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota Lexus Maxus and GWM Ora including all customer facing staff supervision and workflow oversight at Toyota Ora Maxus and Lexus premium receptions. Develop and implement strategies to deliver premium customer experiences especially for premium brands in the site. Covering creation and monitoring of customer journeys, SOP new service items market insight and customer feedback. Lead on the implementation of digital transformation projects to improve efficiency of service operations including projects to create value adding service items to our customers. Monitor service performance by preparing periodic KPI reports and analyzing operational data to support decision‑making. Ensure compliance with industry regulations safety standards and company policies across all brand operations. Collaborate with OEMs suppliers and internal teams to optimize service processes for all brands. Resolve customer complaints and provide recommendation timely. Ensure KPIs to meet AOP and customer service target. About you Bachelors degree holder in Business Automotive Technology or related disciplines. Lower educational background would also be considered with 10 closely related experience and achievement. 3-5 years of relevant experience in automotive service management with supervisory experience. Excellent customer service skills particularly with premium clientele ensuring high satisfaction levels. Strong analytical skills and attention to detail for performance monitoring and reporting. A proactive team player with a positive attitude and leadership capabilities. Excellent command of written and spoken English and Chinese. Valid drivers license (categories 1 & 2 preferred). We offer you Benefit from clear career paths continuous learning & MNC Exposure. Access comprehensive health and life insurance (including dependent in health insurance). Enjoy exclusive colleague perks including discounts on vehicle purchases and more. Start your journey If you’re excited about this role but don’t meet every requirement we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow together. Opportunity for everyone Inchcape actively encourages applicants from all identities backgrounds and experiences helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity. About us Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Additional Information Request Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background qualifications and experience for the role. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin or disability. #J-18808-Ljbffr