UX Researcher

At Lalamove, you will work with talented Product Managers, product designers, local operation teams, and stakeholders in a fast-paced, rapidly growing, enthusiastic company. The ideal candidate is someone who loves to investigating and understanding people, systems, operational flow, and has the technical skills to dig deep into motivations. You will be responsible for defining the research approach and time frames, conducting different research methods, forming actionable insights, and translating them into appropriate deliverables, including, but not limited to, reports, journey maps, service and operational flows, and presentations. This position requires organization, strong communication skills, creativity, and attention to detail. What You Will Do: Advocate for users (customers and drivers), uncovering pain points and blockers that prevent them from achieving their goals. Define, plan, and conduct qualitative and quantitative research, collecting and analysing opinions and data to investigate the root cause of the current user experience issues. Coordinate with internal teams in different cities to conduct research and understand their operational flows and practices that may impact (or be impacted by) users' pain points. Provide actionable insights to help drive evidence-based product decisions and align with business goals. Liaise with other user researchers to co-develop and track user research needs and goals to ensure that user research consistently supports product initiatives. What We Seek: University graduate with 1+ year of experience working in direct UX research role is not necessary but preferred. Fresh grad with relevant internship/placement experience would also be considered. You have relevant experience in user research or a related discipline such as service design, design strategy, market research. You are familiar with some of user research methodologies such as content analysis, interviews and ethnographic-style fieldwork, survey design and data analysis, moderating group conversations, running live prototyping sessions, conducting co-design workshops, and engaging users remotely. You have some experience with basic mixed methods research and can synthesize quantitative data with qualitative user research. You have high-quality planning and organizational capabilities. You have a strong understanding of UX and the latest technology trends. You can communicate complex concepts clearly and persuasively. You are a good team player, self-motivated, have excellent attention to detail, have strong interpersonal skills. You are fluent in English. Nice to have: You have a degree in Service Design, Design strategy & Management, Psychology, Human Computer Interaction, Social Science or a related field. If you have experiences or talents that complement your depth of research craft, such as communication design, CX, account management, service design or others, feel free to let us know. You have fluency in other languages such as Cantonese, Mandarin, Portuguese, Vietnamese, Tagalog, Bahasa Indonesian, Bahasa Malay. Portfolio submission: Your portfolio should include 1-2 examples of projects you’ve worked on in a research capacity, either in an academic or professional setting. In your description of 2-3 example projects, focus on: The challenge you were trying to solve Your specific role on the project The research approach and methods you used Some of your key learnings or insights The impact of your research findings (if applicable) To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: #J-18808-Ljbffr